Other Available Positions

FluidOne; Southwick; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent provider of IT solutions is seeking a Senior Sales and Office Administrator for their Brighton branch. This role involves managing sales enquiries, preparing quotes, and handling general administrative tasks. The ideal candidate will excel in communication and have a strong attention to detail, enhancing service delivery to clients. Benefits include health care, life assurance, and generous holiday entitlement.

Benefits

Subsidised health and dental care

Employee Assistance Programme (EAP)

Life assurance (3x salary)

Pension contribution – 5% company contribution

Generous holiday entitlement

One day off for birthday

Half price internet connectivity

Department incentives

Qualifications

• Previous experience in sales support and customer-facing roles within an IT MSP.
• Familiarity with IT services such as cloud, security, and managed services.

Responsibilities

• Manage sales enquiries and prepare quotes.
• Handle Office 365 billing and subscriptions for customers.
• Purchase hardware and software from approved suppliers.

Skills

Excellent communication skills

Attention to detail

Ability to prioritize

Tools

CRM tools

Sales tools

Job description

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

Role Overview:

The position of Senior Sales and Office Administrator is an office-based role, at the FluidOne Brighton branch, which operations as a local IT provider and MSP for the southeast of England.

Responsibilities include managing sales enquiries, preparing quotes, coordinating with technical teams,maintainingaccuraterecords, and handling general administrative tasks to keep the office running efficiently. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to prioritise in a fast-paced environment. This is a fantastic opportunity to contribute to a growing business and play a key role in delivering outstanding service to our clients.

The responsibilities may develop to include/overlap with other branches of FluidOne IT, as the business integrates systems and processes.

Role Responsibilities:

• Process customer sales orders and ensure all details are correct.
• Respond to and follow up on sales enquiries via email and telephone.
• Prepare and manage renewal quotations for ongoing services and contracts.

Billing and Financial Management:

• Manage Office 365 billing and subscriptions for customers.
• Handle Azure billing and ensureaccurateinvoicing.
• Prepare and process sales invoices and manage customer billing cycles.

Procurement and Supplier Liaison:

• Purchase hardware and software from approved suppliers.
• Order broadband, leased lines, and web hosting services asrequired.
• Maintain commercial relationships with manufacturers and suppliers to secure best terms.

Contract and Domain Management:

• Manage contract renewals to ensure continuity of service.
• Handle domain renewals andmaintainaccuraterecords.
• Register support packs and ensure customers receiveappropriate coverage.

Office and Stock Management:

• Answer incoming telephone calls and direct them appropriately.
• Manage goods-in processes, stock control, and organise courier collections and deliveries.

Collaboration and Development:

• Liaise with other departments and attend meetings to support business development.
• Attend training sessions to develop relevant knowledge and skills for the role.

Role Requirements (Desirable):

• Previousexperience in both sales supportand customer-facing roles within an IT MSP.
• Familiarity with CRM and sales tools.
• Knowledge of IT services such as cloud, security, and managed services.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

• Subsidised health and dental care
• Employee Assistance Programme (EAP)
• Life assurance (3x salary)
• Pension contribution – 5% company contribution
• Generous holiday entitlement
• One day off for birthday
• Half price internet connectivity
• Department incentives

How To Apply:

Send CV with covering letter to [e-mail] with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.