OSS Engineer

Adroit People; Newbury; Remote; GBP 80,000 - 100,000; Part time

Job summary

A technology service provider in the UK is looking for an OSS Engineer to improve service quality and manage OSS applications. The role involves resolving fault tickets, enhancing service reliability, and documentation compliance. Candidates must be able to work remotely but also travel occasionally to various locations in the UK. Strong experience in OSS management and collaboration with IT teams is essential.

Qualifications

• Experience in OSS applications management.
• Ability to collaboratively work with IT teams.
• Strong problem-solving skills related to fault tickets.

Responsibilities

• Improve service and customer focus in OSS operations.
• Manage fault tickets and support applications.
• Proactively enhance reliability and quality of services.

Job description

Role : OSS Engineer

Location : Remote (As per customer requests have to travel to Warwick / Wokingham / Corsham / Farnborough, UK)

Job Type : contract

Project name / description : DCE Programme data centre network build.

• As part of the OSS Operations team, improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement. Own support of the OSS applications; manage the resolution of fault tickets and the progress of general administration duties as required. Pass to 4th line support where required.
• Carry out the resolution of fault tickets and application administration where required on the OSS estate. Work with other IT teams to develop standard fixes for use by 1st line support and front line colleagues to reduce volume of tickets into 2nd line and IT support as a whole.
• Proactively manage the applications supported to increase the reliability and quality of the services delivered, including reducing fault volumes, impact and MTTR. Create / Review & Modify documentation within the documentation library to comply with relevant standards.

Work wi...