Orthotic clinical support worker | East Lancashire Hospitals NHS Trust

East Lancashire Hospitals NHS Trust; Accrington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is seeking an administrative support professional to join its Orthotic team in Accrington. The successful candidate will provide clinical support and manage various administrative tasks, including organizing appointments and handling patient inquiries. Ideal for those with strong IT skills and customer service experience. Operating hours are Monday to Friday, 8.30am to 4.30pm.

Qualifications

• Experience with filing and office management practices.
• Ability to learn and support colleagues in various tasks.
• Demonstrated friendliness and professionalism in customer interactions.

Responsibilities

• Assist with the smooth running of clinical services.
• Conduct administrative tasks like photocopying and filing.
• Handle patient inquiries and arrange appointments.
• Ensure equipment and clinics are ready for patients.
• Monitor stock levels and manage orders.

Skills

Admin experience

Customer care skills

IT skills

Organizational skills

Ability to work in a busy environment

Tools

Microsoft Office

Job description

Overview

An opportunity has arisen for a person with admin experience to join the well established Orthotic team here at East Lancashire Teaching Hospitals NHS Trust.

The successful applicant will work as a member of the orthotic team providing clinical and administrative support for clinicians and assistant staff.

Responsibilities

• Every patient we treat will require an orthoses (orthotic device) such as footwear, braces or collars; the clinical support worker is crucial in sending measurements, casts or impression boxes to the manufacturer, raising orders, receipting goods and organising appointments and collections.
• To primarily assist with the smooth running of clinical services. This includes stock management, servicing of equipment and practical skills, setting up clinics/patient groups, infection control, storeroom management, daily management of patient information, ordering, data inputting and retrieving patient information on relevant electronic patient systems.
• Administrative tasks include photocopying, filing, processing correspondence, dealing with staff and patient enquiries, arranging appointments, reception duties, receiving prescription charges and invoice management.
• The service operating hours are Monday to Friday, 8.30am to 4.30pm and the service is located at Accrington Pals Health Centre, Paradise Street, Accrington.
• The post holder will be trained to become skilled in undertaking different tasks with attributes including the ability to learn, working in a busy environment, the ability to flex between tasks and support colleagues.
• Main duties include reception where you will meet and greet patients, making appointments and ensuring equipment is ready for each clinic, ordering and processing of payments and goods as a large part of this post. You will need to demonstrate accurate filing and office management practices.
• The successful candidate will need good IT skills with the ability to work in Microsoft Office programmes and other patient systems and databases. You will need to be friendly, helpful and demonstrate a professional attitude; the post requires customer care skills as the post holder will often be the first point of contact for the department.
• Responsible for administrative tasks such as monitoring stock levels including maintenance, ordering stock and bespoke equipment for patients, raising orders and sending items to manufacturers.
• Receive and process deliveries and link with appointments with orthotists and wider MDT.
• Receive payments for chargeable prescription items.
• Management of referrals, opt-ins, arranging appointments. Phone patients to arrange collection of goods.
• Invoice management: cross reference invoices with orders, verify and send invoices for authorisation and ensure recorded on patient record.
• Reception duties, checking patients in and taking phone calls.
• Maintains treatment areas and equipment used to an appropriate standard in accordance with health and safety, infection control and other relevant guidance.
• Preparing and supporting the environment in preparation for meetings and training.
• Responsible for supporting clinical services for example, clinic preparation including arranging transport of goods to other sites.
• Inputting or collating data, as requested, for service evaluation purposes.
• Undertaking of general administrative duties to support the clinical teams.
• Support the registered clinician/assistant in the delivery of assessment and treatment.
• Support the collection of patient experience feedback.
• Arranging interpreters as required and booking patient transport where required.

Location and Hours

The service operates Monday to Friday, 8.30am to 4.30pm, at Accrington Pals Health Centre, Paradise Street, Accrington.

Additional information

This advert closes on Tuesday 11 Nov 2025.