Organisation Design Manager

Marks and Spencer; City Of London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail brand is seeking an Organisation Design Manager to lead and implement innovative organisational change across the business. The role requires collaborating with key business partners to translate strategy into actionable recommendations, ensuring agility and future readiness. Ideal candidates will have a strong background in organisation design, excellent problem-solving skills, and the ability to influence at all leadership levels. Competitive benefits and a commitment to inclusivity are offered, making this position an exciting opportunity to drive meaningful change.

Benefits

20% colleague discount

Competitive holiday allowance

Discretionary bonus schemes

Strong pension and life assurance

Tailored induction and training

Exclusive perks and savings

Market-leading family policies

24/7 wellbeing support

One paid volunteer day

Qualifications

• Proven track record in organisation design in retail or related fields.
• Strong verbal and written communication abilities.
• Experience in presenting to management and senior leaders.

Responsibilities

• Drive organisational change across the business.
• Develop high-level organisation design solutions.
• Ensure alignment with M&S OD principles.
• Build effective leadership roles and teams.

Skills

Organisation Design in Retail

Critical thinking

Communication skills

Problem-solving

Job description

Summary

Are you ready to help build the future of one of the most iconic brands?

As an Organisation Design Manager at M&S, you'll take the lead in driving progressive organisational change across the business. Collaborating with key business partners, you'll build and implement operating model solutions that tackle M&S's most critical strategic, financial, and operational challenges.

By translating our purpose and strategy into actionable organisation build recommendations, you'll play a pivotal role in ensuring we remain agile and future-ready. As a trusted advisor and coach, you'll help business areas govern their size and shape while acting as the guardian of innovative tools that empower smarter decision-making.

Join us in defining what's next for M&S!

All the details

We welcome applications from candidates seeking part-time or fixed-term arrangements and are happy to discuss flexible options that work for you.

What you'll do

Your key accountabilities will include:

• Partner closely with the Strategy, People & Business area senior leadership teams to identify the big operating model and organisation design shifts that will best enable us to achieve our goals.
• Develop high-level organisation design and operating model solutions that enable strategy execution, including e.g. clarifying future capability requirements, recommended high-level structures, design of aligned critical metrics and governance and articulation of desired decision-making rights and ways of working.
• Partner areas of our business to lead the development of organisation design solutions that support delivery of our strategy and transformation portfolio, incl. identifying new or revised capability requirements resulting from change.
• Deliver detailed organisation design solutions where required (e.g. for a specific Function or Business Unit), working with HR, Finance, Transformation and other colleagues to develop OD outputs.
• Partner People Teams and share standard processes to assure that we build high performing and effective leadership roles and teams which have clear accountabilities and meet our M&S OD Principles.
• Contribute to the development of a suite of OD tools that support effective decision-making.

Who you are

Your skills will include:

• Have a proven track record in the design and delivery of OD in Retail, Consumer or other Private Sector industries, ideally from within a top-tier management consulting organisation.
• Hold advanced critical thinking and problem-solving skills.
• Be a strong communicator and able to build rapport and influence at all levels of the business.
• Have a solid grounding in OD theory and experience of applying it in practice.
• Excellent written and verbal communication skills.
• Confidence and poise in presenting to management and senior leaders.

What's in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation.
• Competitive holiday allowance with the option to buy more.
• Discretionary bonus schemes linked to your performance and ours.
• Strong pension and life assurance to help plan for the future.
• Tailored induction and training to support your development from day one.
• Exclusive perks and savings through our M&S Choices portal.
• Market-leading family policies, including parental, adoption and neonatal leave.
• 24/7 wellbeing support, including virtual GP access and mental health services.
• One paid volunteer day a year to support a cause that matters to you.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

Supporting applicants

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.