Organisation Design Expert

Financial Ombudsman Service; City Of London; Hybrid; GBP 75,000 - 93,000; Full time

Job summary

A public service organization is seeking an Organisation Design Expert to lead the modernization of its Redress System. This full-time role in London involves collaborating across functions to develop effective operating models. The ideal candidate will bring extensive experience in organization design and strong facilitation skills. A supportive culture and opportunities for growth await within a hybrid working framework.

Benefits

Health plan

Gym memberships

Mental health support

Courses and mentorship

Diverse and inclusive culture

25 days holiday

Generous pension

Private medical insurance

On-site gym access

Qualifications

• Track record of delivering enterprise-level operating models and structural change.
• Experience delivering operating models and structural change at enterprise level.
• Ability to simplify complex programme activity.

Responsibilities

• Ensure organisation design principles are agreed and applied consistently.
• Evaluate the effectiveness of existing organisational designs.
• Design and deliver change-management strategies.

Skills

Proven expertise in organisation design

Strong facilitation and communication skills

Analytical and delivery-focused

Change leadership attributes

Job description

Organisation Design Expert

Contract: FTC 18 months.

Working hours: 35 hours per week (full time).

Salary: £75,850 - £92,196 depending on experience.

Location: London Docklands.

Reporting to: Head of People and Culture.

We offer a hybrid working model with a minimum of four office days each fortnight, extensive opportunities for personal and career development, and a supportive team culture.

About the Role

The Financial Ombudsman Service is modernising its Redress System and we need an Organisation Design & Effectiveness Partner to architect future organisational structure, performance, agility and sustainability. You will work across functions to align people, processes and strategy, leading workshops, embedding design principles and delivering impactful operating models.

What You’ll Do

• Ensure organisation design principles are agreed and applied consistently; facilitate workshops to design and implement new organisational structures and operating models, including governance and reporting frameworks.
• Work with HR colleagues to evaluate the effectiveness of existing organisational designs and processes through data analysis.
• Design and deliver change‑management strategies, stakeholder engagement plans, communication plans and readiness assessments to maximise adoption.
• Align future designs with cultural aspirations and values.
• Collaborate with HR and stakeholders to ensure organisational capabilities match the requirements of future operating models.
• Develop and manage implementation plans, including roles, workforce, HR processes and training; ensure timely delivery of milestones and high‑quality outcomes.
• Use quantitative and qualitative data to inform recommendations, measure impact, and drive evidence‑based decision‑making; create dashboards and reports for stakeholders.

Minimum Criteria

• Proven expertise in organisation design and development, with a track record of delivering enterprise‑level operating models and structural change.
• Experience delivering operating models and structural change at enterprise level.
• Strong facilitation and communication skills, able to simplify complex programme activity and lead co‑design workshops that drive tangible outcomes.
• Analytical and delivery‑focused – quick to grasp complex processes and deliver evidence‑based solutions.
• Change leadership attributes: curious, resilient, action‑oriented, managing change with pace and quality.

It Would Also Be Nice For You To Have

• Collaborative style – open‑minded, engaging, able to build trust, energise teams and foster innovative ways of working.

Why You’ll Love Working With Us

• Wellbeing: Health plan, gym memberships, mental health support.
• Growth: Courses, mentorship, promotions.
• Culture: Diverse, inclusive, collaborative, fun.
• Flexibility: Remote, hybrid or in‑office options.
• 25 days holiday entitlement (option to buy/sell days). Generous pension. Enhanced maternity, carer and dependant leave.
• Employer‑provided benefits: private medical insurance, virtual GP, critical illness and life assurance cover.
• Voluntary benefits: technology scheme, cycle‑to‑work scheme, will‑writing service.
• Gym membership discounts and a fully equipped on‑site gym open 24/7 in London only.

How To Apply

Apply with your updated CV, highlighting how your experience meets the minimum criteria. Applications must be submitted by 10th Nov 2025.

Shortlisted candidates will be invited to a first stage that may include online assessments and/or a telephone interview. Formal interviews are scheduled week commencing 17th and 24th November 2025.

Due to high application numbers this advert may close earlier than the date specified, so please apply promptly.

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

Equal Opportunity Employer

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from under‑represented groups across all communities. https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion

Authenticity of Applications

To ensure a good candidate experience we do not use AI tools for our screening process. We value authentic personal applications.

Thank you for your interest in working with us – we wish you luck with your application.