Order Taker & Fulfilment Coordinator

Tarmac Trading Limited; Bassetlaw; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics firm in the United Kingdom is seeking an Order Taker & Logistics Fulfilment Coordinator to streamline customer orders and manage logistics. This role involves processing orders, communicating with customers, and ensuring smooth delivery. The ideal candidate thrives in a fast-paced environment and has a background in logistics. We offer competitive benefits, including a bonus scheme and training opportunities.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Employee Assistance helpline

Training and development opportunities

Qualifications

• Experience in fast-paced logistics and order-taking environments.
• Proven communication skills with a customer-first mindset.
• Ability to handle and elevate customer queries.

Responsibilities

• Process customer orders via phone, email, and digital platforms.
• Verify product codes, quantities, and delivery instructions.
• Resolve order discrepancies and missing details.

Skills

Customer service excellence

Communication skills

Experience in logistics

Collaboration skills

Tools

Planning tools

Logistics systems

Job description

Step into the heart of our supply chain. As our Order Taker & Logistics Fulfilment Coordinator, you'll be at the centre of our supply chain operations—capturing customer orders with precision, coordinating deliveries with our fleet and logistics partners, and keeping customers informed every step of the way. From resolving order discrepancies to generating performance reports and supporting peak periods, your work will directly shape the efficiency of our logistics and the satisfaction of our customers. If you thrive in fast‑paced environments and love turning complexity into smooth execution, this is your opportunity to make a real impact.

What You’ll Do

• Process customer orders via phone, email, and digital platforms
• Verify product codes, quantities, and delivery instructions
• Ensure timely order processing aligned with SLAs
• Resolve order discrepancies and missing details
• Schedule and monitor deliveries with transport planners and logistics partners
• Keep customers informed on order status and changes
• Handle and elevate customer queries
• Maintain accurate records of interactions and resolutions
• Support peak periods and assist the Lead Coordinator

Desired Attributes

• Pragmatic, resilient, and solutions‑focused
• Clear, confident communicator with a customer‑first mindset
• Comfortable with numbers and written communication
• Experienced with planning tools and logistics systems
• Collaborative and constructive in challenging situations

Functional Strengths

• Proven experience in fast‑paced logistics and order‑taking environments
• Strong continuous improvement mindset
• Solid understanding of logistics planning systems and processes, operational efficiency and relationship‑building skills
• Positive, proactive communication style
• Customer service excellence

In addition to this role we also offer an extensive range of career development opportunities and industry‑leading rewards, incentives and benefits including:

Benefits & Rewards

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunities

Ready to make an impact? We’d love to hear from you.