Order Processing Operative - Mon-Fri

ESSILORLUXOTTICA GROUP; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Job summary

A global optical company in the United Kingdom is looking for an Order Processing and Support Associate. The role involves managing order entries, monitoring reports, and providing customer service support while ensuring efficiency and accuracy. The ideal candidate should have excellent administration skills and customer service experience. Attention to detail and the ability to work in a fast-paced environment are essential for success in this role.

Qualifications

• Previous experience in a customer service environment is essential.
• Ability to work in a fast-paced environment.
• Understanding of optical principles is desirable.

Responsibilities

• Process and manage order entries accurately.
• Monitor department reports and advise on delays.
• Assist with administrative duties as directed by management.

Skills

Customer focused

Excellent PC and administration skill

Good communication skills

Ability to work as part of a multi-disciplined team

Attention to detail

Education

GCSE level or equivalent standard

Job description

WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting‑edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

JOB SCOPE AND MAIN RESPONSIBILITIES

To work within the defined roles of the Order Processing and Support in a way that provides the maximum levels of efficiency in order processing, whilst maintaining excellent levels of care and attention to orders submitted by Independent ECPs. This role will operate a Monday to Friday working pattern. The key activities performed by this role are:

• Order Processing
• Outsource
• Contract Review
• Expediting orders
• Report Monitoring

AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES

KEY TASKS & RESPONSIBILITIES

• Sort new orders into frame types and stock / RX
• Using glazing start 250 programs, accurately register new glazing orders, P&A's to glazing tray numbers.
• Contract review and assess all orders and returns for processing
• Ensure all Tess scanners are calibrated daily and maintained to good working order
• Using Tess scanners, scan new orders, return order frames and paperwork for order entry
• Monitoring of the dept. reports, monitoring P&A frame receipt, advising management of lab delays and issues adding call log information
• Order package frames from suppliers, logging details and monitoring receipt
• To process all manual credits using AS400 and Salesforce tool
• To confirm the fax or manual order via AS400
• To retrieve paperwork and interrogate ordering process
• To enter new orders on the ordering system
• To generally assist with administrative duties as directed by the CRM Management team
• To respond and action all expeditor cases raised by CRM teams on Salesforce
• To liaise with members of the customer service team to prioritise jobs through the factory and to report on potential delays

HEALTH & SAFETY RESPONSIBILITIES

• To work in line with duty of care to self/others and ensure Health & Safety guidelines are followed in line with company policy.
• To protect the health and safety of visitors / contractors / external providers brought to site and ensure relevant H&S guidelines are met.
• To bring to the attention of the business hazards, risks, concerns, accidents or near misses.
• Comply with any local PPE requirements.

ENVIRONMENTAL RESPONSIBILITIES

• To work in line with Environmental & energy policies.
• To ensure visitors / contractors / external providers meet relevant environmental procedures while on site.
• To bring to the attention of the business environmental hazards, risks and concerns.

NETWORK OF INTERACTION

INTERNAL :

• Customer Service Centre Team
• Order Processing and Support team
• CRM Management teams
• Production Department Management and Team
• Quality Department and Team
• Sales and Marketing teams as appropriate
• Returns Department
• BDM & RBM's

EXTERNAL :

• Customers
• Visitors

TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE

ESSENTIAL :

• Customer focused
• Excellent PC and administration skill
• Good communication skills - confident
• Ability to work as part of a multi‑disciplined team
• Previous Experience of having worked in a Customer services environment.
• Ability to work in a fast paced Environment
• Attention to detail

DESIRABLE :

• Previous knowledge of working alongside or in a manufacturing environment
• Understanding of optical principles
• Optical glazing experience preferred

EDUCATION/QUALIFICATION STANDARDS REQUIRED FOR THE ROLE

DESIRABLE :

• GCSE level or equivalent standard of education

COMPANY

• Drive for results: Able to follow documented processes accurately
• Essilor principles: Integrity & trust
• Interpersonal savvy: Able to make and maintain positive working relationships
• Personal learning: Flexible approach to work tasks
• Customer focus: Attention to detail & Problem solving ability

LANGUAGES

Fluent written and spoken English

Other languages desirable

INTERVIEW STEPS

Interview with Order Processing Team Manager &/Or Order Processing Manager