Order Management Analyst - French Speaking

Dynatrace LLC; Taplow; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading software company in Taplow is seeking an Order Management Analyst to streamline order processing and contract execution. The ideal candidate will thrive in a collaborative, fast-paced environment and possess skills in Salesforce and French. Key responsibilities include validating quotes, processing sales orders, and supporting compliance testing. This role promises a dynamic work culture with competitive compensation.

Benefits

Competitive compensation packages

Culture of excellence

Working with leading cloud providers

Qualifications

• Familiarity with Salesforce and Salesforce CPQ or other CRMs is highly advantageous.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal skills and ability to collaborate across departments.
• Experience with contract administration.
• Experience drafting commercial terms and conditions.
• Proficiency in written and spoken French and English.

Responsibilities

• Collaborate with EMEA Sales teams to support order processing and contract execution.
• Review and approve quotes for standard order forms; create non-standard order forms for complex scenarios.
• Ensure timely and accurate preparation of order forms to meet sales deadlines.
• Review and approve revisions requested by Customers or Partners.
• Verify all required documentation aligns with approved quotes.
• Process sales orders in Salesforce and coordinate product shipments for timely booking.
• Share best practices and ensure compliance with internal policies.
• Support user acceptance testing for new Salesforce features.
• Assist with SOX audits and process reviews.
• Maintain and update internal documentation in Confluence.
• Provide coverage and support for EMEA OM team members.

Skills

Familiarity with Salesforce

Ability to manage multiple priorities

Excellent interpersonal skills

Experience with contract administration

Experience drafting commercial terms

Proficiency in French and English

Job description

As a Order Management Analyst you'll be working closely with our Sales teams to ensure smooth order processing, accurate documentation, and timely contract execution. The ideal candidate will be confident navigating ambiguity, communicating across various levels of the organization, and driving tasks to completion with a high level of accountability. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about supporting sales operations with precision and professionalism.

Responsibilities

• Collaborate with EMEA Sales teams to support order processing and contract execution.
• Review and approve quotes for standard order forms; create non-standard order forms for complex scenarios.
• Ensure timely and accurate preparation of order forms to meet sales deadlines.
• Review and approve revisions requested by Customers or Partners.
• Verify all required documentation (order forms, purchase orders, etc.) aligns with approved quotes.
• Process sales orders in Salesforce and coordinate product shipments for timely booking.
• Share best practices and ensure compliance with internal policies and processes.
• Support user acceptance testing for new Salesforce features.
• Assist with SOX audits and process reviews.
• Maintain and update internal documentation in Confluence.
• Provide coverage and support for EMEA OM team members during absences.

Qualifications and Skills

• Familiarity with Salesforce and Salesforce CPQ or other CRMs is highly advantageous.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal skills and ability to collaborate across departments.
• Experience with contract administration.
• Experience drafting commercial terms and conditions.
• Proficiency in written and spoken French and English.

Benefits and Company Information

• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.i

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.