Order Book Clerk

Babcock International; Penton Mewsey; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading defence and engineering firm in the United Kingdom seeks an Order Book Clerk for their Penton Mewsey location. This full-time role involves managing procurement activities, engaging with suppliers, and ensuring compliance within supply chains. Ideal candidates will have previous customer service experience, proficient IT skills including Microsoft Excel, and be knowledgeable in procurement processes. The firm provides benefits like flexible working options, generous holiday allowances, and a matched pension scheme.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Digital GP access and health checks

Employee share scheme

Payment of professional fees

Flexible working options

'Be Kind Day' for volunteering

Qualifications

• Previous customer service experience.
• Strong IT skills including Microsoft Office, particularly Excel.
• Basic knowledge of procurement and ERP systems.
• Experience in a telephone-based role, such as in a call centre.

Responsibilities

• Contact suppliers to confirm and expedite critical or overdue purchase orders.
• Complete order book reviews and manage allocated suppliers.
• Process supplier proof of delivery (PODs) to reduce receipt queries.
• Resolve invoice queries to comply with prompt payment policies.
• Use data and best practice processes to maintain accuracy and efficiency.

Skills

Customer service experience

Strong IT skills

Procurement knowledge

Telephone-based role experience

Tools

Microsoft Excel

Job description

As an Order Book Clerk, you'll play a vital role in ensuring the smooth flow of procurement activities that underpin our defence and engineering projects. This is a fast‑paced, detail‑driven position where your organisational skills and proactive approach will help maintain efficiency and compliance across critical supply chains. Day‑to‑day, you'll work closely with suppliers and internal teams, making a tangible difference to national security projects while developing your career in a dynamic environment.

Responsibilities

• Contacting suppliers via phone and email to confirm and expedite critical or overdue purchase orders
• Completing order book reviews and managing allocated suppliers
• Processing supplier proof of delivery (PODs) promptly to reduce receipt queries
• Resolving invoice queries to comply with prompt payment policies and attending aged debt reviews
• Using data, system capabilities, and best practice processes to maintain accuracy and efficiency

This role is full time, 37 hours per week and is based on site at Andover.

Qualifications

• Previous customer service experience
• Strong IT skills, including Microsoft Office (Excel essential)
• Basic knowledge of procurement and ERP systems
• Experience in a telephone‑based role, such as a call centre

The successful candidate must be able to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role.

At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as an Order Book Clerk at Andover, near Winchester, Hampshire.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme and shopping savings portal
• Payment of professional fees
• Reservists in the armed forces receive 10 days' special paid leave
• Holiday Trading – buy or sell up to one working week of annual leave
• 'Be Kind Day' – one paid day a year for volunteering
• Flexible working options
• A dynamic working environment

Babcock International: For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.