Oracle Warehouse Management (WMS) Technical Lead

Tata Consultancy Services; Greater London; Sur place; GBP 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Pension

Health care

Life assurance

Laptop provided

Phone

Résumé du poste

Tata Consultancy Services UK&I is seeking a WMS Technical Support Lead to drive ongoing support, maintenance and changes to the WMS component of the Equip Solution for HSCNI. The role leads support activities, advises on integrations and reports, and guides PaaS extensions implemented in the WMS solution.

You will collaborate with delivery, integrations and reporting teams to ensure smooth change control, governance and best practices across Oracle WMS configurations and related modules.

Qualifications

• Hands-on experience configuring and supporting inbound warehouse processes such as PO Receiving, ASN Processing, Cross-Docking, Putaway, Transfer Orders and RMA Processing.
• Strong understanding of end-to-end outbound fulfilment processes including Wave Planning, Picking, Packing and Shipping Execution.
• Experience with integrating reporting and troubleshooting for WMS and related modules.

Responsabilités

• Provide service support and achieve SLA targets within WMS.
• Perform configuration fixes and changes within WMS modules and Oracle eBusiness modules.
• Handle incidents, problems and changes; deliver WMS components as part of service releases.

Connaissances

WMS configuration

Oracle WMS

Incident management

Stakeholder management

Service delivery

Outils

Oracle eBusiness modules

SQL

REST/SOAP APIs

Description du poste

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role

The WMS technical support lead will play a pivotal role in the ongoing support, maintenance and implementation of change to the WMS component of the Equip Solution for HSCNI. The technical support lead acts as the lead for support of this key component of the equip solution and will provide direction to the TCS support teams on support of the associated integrations and reports plus any PaaS extensions that have been implemented as part of the WMS solution.

Your responsibilities:

• Service Support
• Achievement of TCS service levels in line with contractual service SLA within WMS
• Configuration fixes and changes within WMS modules
• Customisation fixes and changes within Oracle eBusiness modules
• Incident handling and management for WMS modules
• Problem handling and management for WMS modules
• Change handling and management for WMS modules
• Delivery of WMS components as part of Service Releases
• Update service desk applications with status of allocated incidents, problems and changes
• Provision of updates to Service Manager
• WMS information for Application Management operational and contractual reports

Business Analysis:

Provide techno-functional expertise and guidance to the project team on Oracle WMS.

Ability to interpret the client requirements for ongoing change and support the design, configuration, and customization of Oracle WMS modules to meet those business requirements.

WMS Reporting support:

Support to the reporting analysts with regards to reports from WMS. Ability to troubleshoot technical issues with regards to the reporting suite from WMS

WMS Integrations support

The WMS technical support lead will work with the Integrations support team to help troubleshoot technical issues and provide the expert guidance from a WMS perspective to help resolve reported incidents.

Stakeholder Management:

Collaborate closely with functional and technical leads to ensure technical requirements are seamlessly integrated into the overall implementation plan when required for future change.

Maintain open lines of communication with stakeholders to manage expectations and provide regular updates on the progress of defect and problem resolutions into the service management team with regards to issues raised on WMS.

Governance and Best Practices:

Establish and enforce adherence to Oracle WMS best practises with regards to system configuration. Promote the use of standardized Oracle WMS functionality and solutions to minimize customizations and support scalability.

Risk Management and Issue Resolution:

Identify risks related to WMS and proactively implement mitigation strategies. Address and resolve WMS related escalations promptly to avoid project delays.

Your Profile

• Hands-on experience in configuring and supporting the following inbound warehouse processes:
• Purchase Order (PO) Receiving
• Advanced Shipment Notice (ASN) Processing
• Cross-Docking
• Directed Putaway
• Transfer Order Receipt
• Return Material Authorization (RMA) Receipt Processing
• Strong understanding of end-to-end outbound fulfilment processes:
• Wave Planning
• Picking
• Packing
• Shipping Execution
• Carrier and Label Printing Integration

Inventory Operations & Configuration

• Proficient in warehouse inventory control and optimization processes:
• Cycle Counting
• Inventory Adjustments
• Stock Transfers
• License Plate Number (LPN) Management
• Inventory Visibility and Control

Core WMS Configuration Knowledge

• Capable of designing and configuring warehouse structures and operational rules, such as

Warehouse Structure Setup

• Facility Structure
• Warehouse Locations
• Aisles
• Bays
• Bin Locations

Warehouse Task Configuration

• Task Types
• Putaway Rules
• Picking Rules
• Allocation Strategies
• Inventory Control Parameters

Technical Skills

• Good technical expertise to work effectively with integrations, reporting, and troubleshooting activities.

Integration Knowledge & Reporting

• Knowledge of WMS APIs (XML/JSON,REST/SOAP APIs)
• Knowledge of underlying Oracle WMS core tables
• SQL Query Development
• Candidate with a knowledge of Oracle SCM and Voice time is preferred

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at [e-mail] if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [e-mail] with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / [phone] to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.