Oracle Procurement Operations Support

INDOTRONIX AVANI UK, LTD; Greater London; Hybrid; GBP 74,000 - 101,000; Full time

Job summary

INDOTRONIX AVANI UK, LTD seeks an Oracle Procurement Operations Support in London to provide hands-on Oracle Procurement (PPM) experience, manage workflows, resolve tickets, and document processes for ongoing operational support.

You will liaise with stakeholders, translate complex processes into clear workflows, assist with testing and process improvements, and ensure data accuracy within a defined operating model during a 6-month contract.

Qualifications

• Knowledge of Oracle Procurement (PPM) and related processes.
• Experience supporting operational workflows, ticket resolution and request management.
• Ability to analyse business processes and system documentation to identify improvements.
• Strong process mapping and documentation skills.
• Excellent stakeholder management and communication skills.
• High attention to detail; able to work independently within an operating model.
• Experience in a support, service delivery or business operations role.

Responsibilities

• Provide first-line support for Oracle Procurement (PPM) processes, responding to colleague and supplier queries and progressing incidents through to resolution.
• Manage and track workflow activities, ensuring requests are processed accurately and in line with agreed procedures.
• Review and interpret business process and system documentation, identifying gaps, risks or issues and escalating appropriately.
• Investigate and resolve operational issues, applying judgement within defined support models and engaging SMEs where required.
• Translate complex end-to-end processes into clear documented workflows, guidance materials and knowledge articles
• Support knowledge transfer activities to build capability and consistency across the team
• Contribute to testing, process improvement and service enhancement activities to improve operational efficiency and user experience
• Maintain a strong customer service focus while ensuring data accuracy, process compliance and operational reliability

Skills

Oracle PPM

Ticket management

Process analysis

Process mapping

Stakeholder comms

Attention to detail

Service delivery

Job description

Role: Oracle Procurement Operations Support

Location: London, UK (3 days per week in the office)

Contract: 6 months

IR35: Inside

Role Overview:

Looking for an Oracle Procurement Operations Support professional with hands-on Oracle Procurement (PPM) experience. The role focuses on workflow management, ticket/query resolution, process documentation, stakeholder support and continuous improvement. Strong communication, attention to detail and operational support experience are essential.

Key Responsibilities:

• Provide first-line support for Oracle Procurement (PPM) processes, responding to colleague and supplier queries and progressing incidents through to resolution
• Manage and track workflow activities, ensuring requests are processed accurately and in line with agreed procedures.
• Review and interpret business process and system documentation, identifying gaps, risks or issues and escalating appropriately.
• Investigate and resolve operational issues, applying judgement within defined support models and engaging SMEs where required.
• Translate complex end-to-end processes into clear documented workflows, guidance materials and knowledge articles
• Support knowledge transfer activities to build capability and consistency across the team
• Contribute to testing, process improvement and service enhancement activities to improve operational efficiency and user experience
• Maintain a strong customer service focus while ensuring data accuracy, process compliance and operational reliability

Essential Skills/Experience:

• Knowledge of Oracle Procurement (PPM) and associated procurement processes.
• Experience supporting operational workflows, query resolution and ticket management.
• Ability to analyse business processes and system documentation and identify improvement opportunities.
• Strong process mapping and documentation skills.
• Excellent stakeholder management and communication skills.
• Strong attention to detail and ability to work independently within a defined operating model.
• Experience operating in a support, service delivery or business operations environment

Desirable:

• PA 23 Knowledge
• Public sector experience