Oracle ERP Support Lead

Scottish Government; City of Edinburgh; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A governmental organization in the UK is seeking an Oracle ERP Support Lead to manage technical support for financial modules. Responsibilities include leading a team, managing technical issues, and ensuring documentation. Candidates should have a deep understanding of government financial processes and experience with Oracle Cloud ERP. The role offers flexible working arrangements and a salary that includes a DDAT pay supplement.

Benefits

Flexible working hours

£5,000 annual pay supplement

Qualifications

• Deep understanding of Government financial and reporting processes.
• Functional knowledge of Oracle Cloud ERP Solutions.
• Experience in leading and building a technical support team.

Responsibilities

• Lead the Oracle Fusion ERP technical support team.
• Manage processes for resolving technical issues.
• Ensure documentation and processes are regularly reviewed.

Skills

Understanding of Government financial processes

Configuration of Oracle Cloud ERP Solutions

Team leadership skills

Tools

Oracle Cloud ERP

Job description

Are you looking to join iTECS as an Oracle ERP Support Lead

The Corporate Operations Directorate part of DG Corporate provides essential technologies and services critical to the effective running and management of the Scottish Government and the many bodies who share these role sits within the Digital Operations team which provides technical and operational support to an expanding list of digital platforms and services. This role leads on supporting a range of financial modules on the Scottish Governments Oracle Cloud corporate platform providing critical financial services.

You will lead the Oracle Fusion ERP ( Enterprise Resource Planning) technical support team to deliver effective and efficient services in support of the organisations financial operations. As well as ensuring day to day issues are resolved and changes are implemented you will be responsible for liaising with respective subject matter experts within Finance the Corporate Hub Oracle and other suppliers to ensure platform issues are resolved and design changes are configured tested deployed in a controlled and consistent manner. You will also have line management responsibilities for a number of staff supporting specific Oracle ERP modules.

Responsibilities

• Act as the Technical Lead on Record to Report Module providing expertise and advice to the customers and others.
• With existing digital skills as Oracle ERP Support Lead you are likely to have or will build and maintain a deep understanding of Government financial processes Oracle Cloud Solutions and its functions : General Ledger (GL) Fixed Assets (FA) Order to Cash (O2C) Cash Management (CM) and Record to Report (R2R).
• Work within and manage a team of Oracle ERP technical specialists to implement and manage processes for resolving technical issues across the modules above including working with Oracle and other third parties to resolve incidents as required.
• Ensure processes are in place to monitor team system and process performance to proactively address and rectify issues and provide management information for reporting.
• Ensure that all configuration documentation standard operating procedures and processes are put in place documented and regularly reviewed.
• Work closely with the Digital Operations Senior Management the Corporate Hub and suppliers to ensure successful development of the Oracle cloud product through lifecycle of the product.
• Support the agreed change processes including weekly organisational changes iterative improvements Oracle quarterly and monthly changes. This work will include out of hours and scheduled working to make necessary changes to the system.

Success Profile

Success profiles are specific to each job and they include the mix of experience skills and behaviours candidates will be assessed on.

Experience

• A deep understanding of Government financial and reporting processes.
• Functional knowledge and experience of configuring and supporting Oracle Cloud ERP Solutions including; General Ledger (GL) Fixed Assets (FA) Order to Cash (O2C) Cash Management (CM) and Record to Report (R2R) modules.
• Leading and building a technical support team capability delivering support for large scale business critical applications.

Experience is assessed at sift along with a more in-depth assessment at interview.

Technical Skills

This role is aligned to the Senior Application Operations Engineer role within the IT Operations Job Family.

You can find out more about the skills required here.

These skills are assessed by technical assessment designed to represent the role. Candidates reaching this stage will receive a Technical Assessment Candidate Pack which outlines the specific skills to be assessed plus the method of assessment.

Behaviours

• Leadership (Level 3)
• Managing a Quality Service (Level 3)

You can find out more about Success Profiles Behaviours here.

Behaviours are assessed at interview. Full details will be shared in advance with all candidates invited to this stage.

How to apply

Apply online providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet each of the 3 Experience criteria listed in the Success Profile above.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment

If invited for further assessment this will consist of an interview and DDaT Technical assessment where the behaviours experiences and technical skills outlined in the Success Profile will be assessed.

The sift is scheduled for w / c 8th December.

Interviews and DDaT Technical assessments are scheduled for w / c 15th December however these may be subject to change.

About us

The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including education health the economy justice housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

Our staff are part of the UK Civil Service working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service we uphold the Civil Service Nationality Rules.

Working pattern

Our standard hours are 35 hours per week we offer flexible working including full-time part-time flexitime and compressed hours depending on the needs of the role.

From October 2025 the Scottish Government will require staff in hybrid-compatible roles to work in-person 40% of the time either in an office or other agreed work location.

If you have specific questions about the role you are applying for please contact

Security checks

Successful candidates must complete the Baseline Personnel Security Standard (BPSS) before they can be appointed. BPSS is comprised of four main pre-employment checks Identity Right to work Employment History and a Criminal Record check (unspent convictions).

You can find out more about BPSS on the UK Government website or read about the different levels of security checks in our Candidate Guide.

DDaT Pay Supplement

This post is part of the Scottish Government Digital Data and Technology (DDAT) profession as a member of the profession you will join the professional development system. This post currently attracts a 5000.00 annual DDAT pay supplement applicable after a 3-month competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.

Equality Statement

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information

Find out more about our organisation what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

Apply Before: 7th December 2025 (23:59) - This role is open to internal candidates and Common Citizenship organisations only.

Key Skills

Aviation Safety, Anti Money Laundering, Arabic Speaking, Helpdesk, Cargo, Accident Investigation

Employment Type: Full-Time

Experience: years

Vacancy: 1