OR15481 – Parking Dept and Complaints Officer

Carrington Blake Recruitment; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in London is looking for a candidate to join the Parking debt and complaints team. The role involves managing complaints and PCN appeals with a focus on high-quality service delivery. Candidates should have at least 1 year of experience in Parking Services back office. Applications can be sent via email.

Qualifications

• At least 1 year of Parking Services back office experience.

Responsibilities

• Produce work to a consistently high standard regarding parking complaints and PCN appeals.
• Respond to Statements of Truth and manage communications at the Warrant of Control stage.
• Deal with correspondence and Stage 1 complaints, maintaining knowledge of parking legislation.

Job description

Overview

As a member of the Parking debt and complaints team, they deliver a timely and effective service for the Parking and Network Management team and the wider council.

Responsibilities

• Produce work to a consistently high standard and use experience, knowledge and aptitude to weigh up the evidence in each case, whether it is a complaint, a member's enquiry or an appeal against a Penalty Charge Notice (PCN) at the warrant stage where Enforcement Agents have been engaged, as well as reconciling and monitoring parking income and Enforcement Agent performance.
• Respond to Statements of Truth (SOT); N244; liaise with TEC, Local county court, and Enforcement agencies; manage communications at the Warrant of Control (WoC) stage and with Breathing Space/DRO where applicable.
• Deal with correspondence and Stage 1 complaints at the Warrant of Control (WoC) stage; maintain knowledge of parking legislation, including CPR 75.

Qualifications

• At least 1 year of Parking Services back office experience.
• (Not CEO, complaint experience is not essential.)

How to apply

If you think this job role is for you, please send your CV to [e-mail]