Optics Retail Assistant — Customer Care & Training

Boots; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading health and beauty retailer in Birmingham is seeking a Retail Assistant to engage with customers and support their eyewear needs. This role offers opportunities for learning through a training program and hands-on experience. Candidates should have a passion for customer care, with previous retail or clinical experience being a plus. Benefits include employee discounts and a discretionary bonus. Flexible working options may be available.

Benefits

Discretionary quarterly bonus

Generous employee discounts

Clinical and Non-Clinical career development opportunities

Enhanced leave pay

Flexible benefits scheme

24/7 counselling and support

Qualifications

• Experience in a retail or clinical environment is beneficial.

Responsibilities

• Build relationships with customers to understand their needs.
• Assist in ordering, dispensing, and collecting glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Maintain shop floor standards.

Skills

Passion for customer care

Desire to learn

Job description

A leading health and beauty retailer in Birmingham is seeking a Retail Assistant to engage with customers and support their eyewear needs. This role offers opportunities for learning through a training program and hands-on experience. Candidates should have a passion for customer care, with previous retail or clinical experience being a plus. Benefits include employee discounts and a discretionary bonus. Flexible working options may be available.