Optical Store Lead: Drive Sales & Customer Experience

M&S Opticians; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading optical retailer in Plymouth is seeking an Assistant Store Manager to oversee daily operations and drive sales performance. The ideal candidate will have experience in optical retail, excellent leadership, and a focus on customer care. Responsibilities include managing a team, addressing customer enquiries, and ensuring the store's profitability through effective operational management. This role is crucial for enhancing the customer experience and promoting the brand.

Qualifications

• Proven experience in an optical retail role, preferably as a supervisor or team leader.
• Strong leadership and team management skills.
• Professional and customer focused approach to customer service.

Responsibilities

• Deputise in the absence of the Opticians Manager.
• Lead, motivate, and manage a team on a daily basis.
• Drive sales performance while maintaining excellent customer service standards.
• Promote the brand throughout the store to increase awareness and appointments.

Skills

Leadership skills

Team management

Customer service expertise

Communication skills

Job description

A leading optical retailer in Plymouth is seeking an Assistant Store Manager to oversee daily operations and drive sales performance. The ideal candidate will have experience in optical retail, excellent leadership, and a focus on customer care. Responsibilities include managing a team, addressing customer enquiries, and ensuring the store's profitability through effective operational management. This role is crucial for enhancing the customer experience and promoting the brand.