Optical & Sales Administrator

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in sustainable eyewear is seeking an Optical & Sales Administrator to enhance customer experiences both in-store and online. The role involves managing the customer journey, guiding eyewear selection, and ensuring store presentation. Join a dynamic team committed to sustainability and customer satisfaction.

Benefits

Discounts on MONC Spectacles & Sunglasses

Part of a diverse and creative team

Qualifications

• 1 year of sales experience in an optical and dispensing role.
• Passion for sustainability and customer service.

Responsibilities

• Manage the customer journey from sales to fulfillment.
• Guide customers in selecting eyewear based on needs.
• Maintain store presentation and manage stock.

Skills

Customer Service

Communication

Sales Experience

Adaptability

Organizational Skills

Job description

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We are here to (re)frame the way you see the world. To build a better, more sustainable eyewear industry, by making MONC products responsibly and with transparency.

We do this by designing & crafting everything with a circular approach. We repair eyewear, re-design broken systems, recycle and reuse everything we can, rewrite the rules, rethink our processes, retell inspiring stories, revisit our assumptions and in doing so, we (re)imagine the future.

In 2021 we opened the doors to our first retail store, after four years of trading online and at events. With an exciting future of growth ahead we are looking for a talented Optical & Sales Administrator to join Freddie, the MONC Founder, and his dynamic team. We need someone who can take responsibility for the customer journey both in our Chiltern Street store and online, and to work alongside our Store Manager in looking after new customers, caring for our existing community and exploring ways to build on the loyalty that we cherish and cultivate with every MONC wearer.

If you would like to be part of our journey, we would love to hear from you!

• You will be the face of MONC, so you’ll be representing the brand mission and mindset through a friendly and professional manner, to ensure every customer has an exceptional experience.
• Directly communicating with customers throughout the whole customer journey, efficiently managing the entire process from sales, to ordering and fulfilment.
• Building relationships with customers by providing an exemplar aftercare service.
• Managing our customer community records and profiles, and supporting the marketing department in ongoing and new outreach.
• Maintaining sales and delivery KPIs and targets.
• Dealing with customer queries via email and telephone.

Dispensing Eyewear:

• Guiding customers to select the right frame fitting and lens choice based on style, need and prescription history.
• Taking the appropriate optical measurements accurately, with care and skill.
• Responsible for opening and closing the store, ensuring security protocol is followed.
• Ensure the presentation of store is always clean and tidy and represents the MONC brand experience.
• Managing stock, merchandising and product upkeep.
• Ordering and chasing orders, stock counts and other store administration duties.
• Sales experience, ideally 1 year within an optical and dispensing role.
• A passion for sustainability.
• Optical & Sales Administrator 2A growth mindset.
• Tech stack savviness.
• Impeccable communication skills both written and spoken.
• An organised and target lead personality.
• Adaptability. A team player, with the agility and keenness to work across function. We are a small team.
• Openness to work 1 day at the weekend. This is essential. Please do not apply if you cannot work on Saturdays or Sundays.
• Your very own MONC Spectacles & Sunglasses with discounts for family and friends.
• Part of a diverse and creative team, learning and growing together.

SALARY -Dependent on Experience (negotiable)