Optical Consultant - Foundation

Boots UK; Douglas; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts

Career development opportunities

Enhanced maternity, paternity, and adoption leave pay

Flexible benefits scheme

Free counselling and support services

Job summary

Boots UK is seeking a Retail Assistant for the Boots Opticians store in Douglas, Scotland. The role involves building relationships with customers, supporting eye-tests, and managing the dispensing of eyewear. Ideal candidates will have a passion for customer care and a desire to learn, with preference given to those with retail or clinical experience. The role offers career development opportunities and a range of employee benefits, including discounts and flexible work options.

Qualifications

• Strong customer service skills and willingness to learn.

Responsibilities

• Order, dispense, and collect glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Complete operational tasks associated with dispensing prescriptions.
• Maintain shop-floor standards.

Skills

Passion for customer care

Desire to learn

Job description

About The Role

As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shopfloor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre‑screening activities of an eye‑test through to helping our customers find the perfect eyewear solution – no two days will be the same.

Your role within the team will give you lots of opportunities to develop your knowledge through our industry‑leading “Step Into Optics” training programme, which includes both workshop‑based learning and practical on‑the‑job experience. You will be based in store and report to the store manager.

You Will Also Be Involved In

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye‑tests and pre‑screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop‑floor standards

What You’ll Need To Have

• Passion for customer care
• Desire to learn

It Would Be Great If You Also Have

• Experience in a retail or clinical environment

Our Benefits

• Discretionary quarterly bonus
• Generous employee discounts for you and a second person (terms and conditions apply)
• Clinical and non‑clinical career development opportunities
• Enhanced maternity, paternity and adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are a proud equal‑opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.