Optical Assistant: In-Store Eye Care & Customer Service

Boots; East Kilbride; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading retail chain in East Kilbride seeks an Optical Assistant who will play a vital role in the customer experience at their Opticians store. You will be responsible for engaging with customers, assisting with eye-tests, and managing eyewear orders. The role includes a robust training program to enhance your skills in customer care and product knowledge. Ideal candidates will have a passion for customer service and the enthusiasm to grow within the retail environment. A variety of employee benefits and a supportive workplace culture are offered.

Benefits

Boots Retirement Savings Plan

Discretionary quarterly bonus

Generous employee discounts

Clinical and Non-Clinical Career development opportunities

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counseling and support through TELUS Health

Qualifications

• Experience in a retail or clinical environment is desirable.

Responsibilities

• Order, dispense and collect glasses and contact lenses.
• Support with eye-tests and pre-screening activities.
• Provide aftercare support through repairs and adjustments.
• Complete operational and administrative tasks.
• Maintain shop floor standards.

Skills

Passion for customer care

Enthusiasm for learning and personal development

Job description

A leading retail chain in East Kilbride seeks an Optical Assistant who will play a vital role in the customer experience at their Opticians store. You will be responsible for engaging with customers, assisting with eye-tests, and managing eyewear orders. The role includes a robust training program to enhance your skills in customer care and product knowledge. Ideal candidates will have a passion for customer service and the enthusiasm to grow within the retail environment. A variety of employee benefits and a supportive workplace culture are offered.