Optical Assistant

Boots UK; Eastbourne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Retirement plan

Discretionary bonus

Employee discounts

Career development

Maternity/Paternity leave

Flexible benefits

Employee assistance programme

Job summary

Boots Opticians is seeking an Optical Assistant to be a core member of our store team, greeting customers, listening to their needs and guiding them to the right glasses or contact lenses. You will work on the shop floor in-store and report to the store manager.

You will develop knowledge through our Step Into Optics training programme while handling dispensing, pre-screening activities, aftercare, and shop-floor administration.

Qualifications

• Passion for customer care
• Enthusiasm for learning and personal development
• Experience in a retail or clinical environment

Responsibilities

• Order, dispense and collect glasses and contact lenses
• Support with eye-tests and pre-screening activities
• Provide aftercare support through repairs and adjustments
• Complete operational and administrative tasks associated with dispensing prescriptions
• Maintain shop floor standards

Skills

Customer care

Willingness to learn

Job description

As an Optical Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. You will be based in store and report to the store manager. You will work on the shop floor and spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre-screening activities of an eye-test through to helping our customers find the perfect eye-wear solution for them - no two days will be the same. Your role within the team as an Optical Assistant will give you lots of opportunities to develop your knowledge through our industry-leading 'Step Into Optics' training programme. This programme includes both workshop-based learning and practical 'on the job' experience. You will also:

• Order, dispense and collect glasses and contact lenses
• Support with eye-tests and pre-screening activities
• Provide aftercare support through repairs and adjustments
• Complete operational and administrative tasks associated with dispensing prescriptions
• Maintain shop floor standards

These are the essential skills or experience needed to succeed in this role.

• Passion for customer care
• Enthusiasm for learning and personal development

These are desirable skills or experience

• Experience in a retail or clinical environment

Benefits

• Boots Retirement Savings Plan
• Discretionary quarterly bonus
• Generous employee discounts
• Clinical and Non-Clinical Career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Why Boots Opticians At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.