Optical Advisor Jobs Swindon

Flame Health Associates LLP; Swindon; On-site; GBP 25,000 - 28,000; Part time

Job summary

Flame Health Optometry seeks an Optical Advisor for a permanent part-time role in Swindon. Candidate should have customer service and sales experience, ideally with two years in optics, and enjoy helping people choose eyewear tailored to their needs.

Based on-site at a community optical practice, you will welcome patients, advise on frames and lenses, assist the dispensing process, and manage appointments and sales transactions with attention to detail.

Qualifications

• Previous experience in optics preferred, with two or more years an advantage.
• Customer service experience and sales aptitude are essential.
• Enjoy helping people select eyewear that fits their needs.

Responsibilities

• Welcome patients on site and understand visual and style preferences for frame and lens choices.
• Advise on suitable frames, lenses and optical products and support dispensing.
• Manage appointments and handle sales transactions accurately.
• Provide aftercare and respond to patient queries, maintaining organized product displays.
• Collaborate with the clinical team to deliver a consistent, friendly patient experience.

Skills

Customer service

Sales

Optics

Team player

Job description

Job Overview

Flame Health Optometry have been instructed to recruit an Optical Advisor for a permanent part‑time position in Swindon, with a salary of £24,500–£28,000 pro‑rata. This role would suit someone with customer service and sales experience, ideally with at least two years in optics, who enjoys helping people find eyewear suited to their needs.

About the Job

Based on site at a community optical practice, you will welcome patients and understand their visual and style preferences before advising on suitable frames, lenses and other optical products. You will support the dispensing process, manage appointments and handle sales transactions accurately.

The role also includes providing aftercare, responding to patient queries and maintaining clean, organised product displays. You will work closely with the clinical team to provide a consistent experience, while contributing to a small team in a retail healthcare setting. A willingness to build your product and lens knowledge is important.

About the Employer

Our client is a community‑focused optical practice serving individuals and families in and around Swindon. It provides eye care alongside tailored eyewear solutions, with a range of frames, lenses and optical products to suit different styles, budgets and visual needs.

The practice places value on integrity and aims to provide a supportive environment for both patients and team members. You will work as part of a small team, collaborating with clinical colleagues in a setting where friendly, professional service is central to the patient experience.

What We Are Looking For

Previous experience in optics is preferred, with two or more years an advantage. A willingness to learn about lenses and products is important. You will bring customer service experience and be able to communicate confidently with patients and colleagues, listening to people’s needs and helping resolve queries.

The role calls for sound sales skills, including recommending suitable products, suggesting additional options where appropriate and completing transactions accurately. Attention to detail and basic numeracy are needed when handling orders, prescriptions and payments. You should be comfortable working collaboratively in a small team and adapting to a fast‑paced retail healthcare environment. The position requires availability for typical retail hours, including Saturdays, with a day off in lieu in line with practice needs.

Who This Role Suits

This position may suit an optical adviser looking to build on experience in patient service and eyewear sales, or a customer‑focused retail professional ready to develop their knowledge of optics. It offers the chance to support patients throughout their eyewear choices and aftercare while learning more about lenses and optical products.

Job Location

The role is based in Swindon, where you will work on site at the practice.