Ophthalmology Support Medical Secretary

The Shrewsbury and Telford Hospital NHS Trust; Greater London; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading NHS Trust in Greater London is seeking a proactive Band 3 Support Secretary to join the Ophthalmology team. The successful candidate will provide high-level secretarial support, manage clinical correspondence, and ensure effective communication with multidisciplinary teams. This role offers a supportive work environment within a committed healthcare team. Candidates should possess strong proficiency in Microsoft Office and excellent communication skills.

Qualifications

• Experience in a secretarial role in a healthcare setting is preferred.
• Strong interpersonal skills to communicate effectively with patients and colleagues.
• Ability to handle sensitive information with confidentiality.

Responsibilities

• Produce clinical correspondences using Microsoft Office applications.
• Respond to telephone calls from patients and resolve concerns appropriately.
• Manage and prioritize incoming correspondence and departmental queries.
• Ensure compliance with office policies and maintain a smooth workflow.

Skills

Proficient in Microsoft Office

Excellent communication skills

Ability to manage a fast-paced workload

Confidentiality and professionalism

Tools

Patient Administration System (PAS)

Audio transcription tools

Job description

Job Overview

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust. If you are not currently working within The Shrewsbury and Telford Hospital NHS Trust, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

An exciting opportunity has arisen for a proactive and highly skilled Band 3 Support Secretary to join our dedicated Ophthalmology team at The Royal Shrewsbury Hospital. This is a pivotal role within a supportive team of Medical Secretaries. Providing high-level secretarial support to the Head & Neck Centre, managing complex clinical correspondence. Organising and prioritising a varied workload in a fast-paced environment. Communicating effectively with multidisciplinary teams across all levels upholding the highest standards of accuracy, confidentiality, and professionalism.

Main Duties of the Job

• Using Microsoft Office application, produce clinical correspondences with audio transcription when needed. To include communication to General Practitioners and other health professionals, clinical letters, notes, and discharge summaries.
• Respond to telephone calls from anxious and distressed patients, resolving problems, when possible, in a professional and competent manner.
• Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.
• Promote the implementation and adherence of agreed policies, procedures, and protocols. Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action.
• Open and deal with incoming correspondences as appropriate. Photocopying, general office duties and the use of PAS (Patient Administration System) when necessary.
• Book in and Book out notes to other departments using the in-house Patient Document Tracking (PDT) system.
• File results, letters, and various other documentation in medical notes.

Working for Your Organisation

Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!