Ophthalmology Contact Lens/Low Visual Aid technical assistant & coordinator

University Hospitals of North Midlands NHS Trust; Stoke-on-Trent; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading health institution in Stoke-on-Trent is seeking a Contact Lens & LVA technical assistant & coordinator. This role combines technical and administrative duties including coordination of clinics, patient education on contact lenses, and collaboration with multidisciplinary teams. Ideal candidates should possess strong communication skills and the ability to manage various clinical tasks effectively. Opportunities for training are provided, with flexible working considered. Please ensure you have a minimum of six months left on your graduate visa if applicable.

Qualifications

• Ability to handle technical roles supporting contact lens and low vision aid services.
• Experience in clinic coordination and patient interactions.
• Strong communication skills with multidisciplinary teams.

Responsibilities

• Act as focal point for contact lens & low vision aid service management.
• Perform clinic coordination duties including managing appointments.
• Teach patients about contact lenses and low vision aids.

Skills

Technical assistance

Administrative skills

Communication

Tools

ELFS system

Medway

Choose & Book

Medisec

Savience

Job description

University Hospitals of North Midlands is currently unable to provide sponsorship. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill or salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role; however, it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa. You must also have at least six months remaining on your visa at the start of your employment for training and operational reasons.

Applications are invited for the position of B3 0.4 wte Contact Lens & LVA technical assistant & coordinator. This post is a mix of technical and administrative duties, training can be provided for either element of this role.

Responsibilities

• Act as focal point for contact lens & low vision aid service management, liaise with Orthoptic, Ophthalmology, medical secretaries, clinicians, and Orthoptic Leadership Team.
• Clinic coordination duties – word processing, telephone enquiries, organise and implement out‑patient waiting lists, make/alter appointments, and support Orthoptic team.
• Maintain and order stocks and supplies using the ELFS system for ordering and GRNing.
• Perform technical roles supporting the CL/LVA service: topographical scanning, anterior segment imaging, anterior segment OCTs, and other diagnostic tests as required.
• Teach insertion and removal of contact lenses and advise patients on adapting to, wearing and caring for contact lenses.
• Support LVA Specialist in teaching and guiding patients with the use of LVAs.
• Act as integral member of Orthoptic/Contact Lens/Low Visual Aid team to ensure an efficient patient journey from referral to follow‑up.
• Use Trust systems including Medway, choose & book, Medisec, ELFS and Savience, ensuring safe data quality collection.
• Communicate effectively with multi‑disciplinary team, clinicians, management teams, outside agencies, patients, and carers.

Important information about your application

• All correspondence will be sent to the email address you applied from. Please check your emails regularly.
• References – provide email addresses for all referees for the last three years of employment.
• We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
• Flexible working will be considered in line with Trust policies.
• New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
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• We support the responsible use of Artificial Intelligence (AI) to assist in preparing your supporting statement. However, we reserve the right to reject applications where AI has been used in a misleading manner, for example, by implying experience or understanding that the applicant does not possess or where its use is excessive or unfair. If AI has been used to support your application, you must declare this within your submission.

Contact

For support completing an application form, contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help.

We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non‑encrypted format.