Ophthalmic Clinical Apps & Production Lead

The Bank of New York Mellon Corporation; City of Westminster; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading financial services firm seeks a skilled individual for an application support role focusing on production technology systems. Responsibilities include managing client onboarding, supervising support staff, and ensuring high-quality service delivery. Candidates with 3-4 years in financial operations and technical experience in databases and messaging are preferred. This position offers various shift patterns and emphasizes collaboration and continuous improvement within a diverse team.

Benefits

Professional Development Reimbursement

Competitive holiday scheme

Wellbeing benefits

Qualifications

• 3-4 years of experience in application support in a financial environment.
• Working knowledge of instruments like Mutual Funds and ETFs.
• Good technical background with databases and secure environments.

Responsibilities

• Proactively monitor production services.
• Provide first line support to customers.
• Manage application support staff on a shift basis.

Skills

Application support

Database/SQL

Messaging authentication

Ability to remain calm under pressure

Collaboration

Attention to detail

Tools

Salesforce

ITIL

Job description

A leading financial services firm seeks a skilled individual for an application support role focusing on production technology systems. Responsibilities include managing client onboarding, supervising support staff, and ensuring high-quality service delivery. Candidates with 3-4 years in financial operations and technical experience in databases and messaging are preferred. This position offers various shift patterns and emphasizes collaboration and continuous improvement within a diverse team.