Ophthalmic Assistant with Deputy Manager Duties

Community Eye Care CHEC; Birmingham; On-site; GBP 20,000 - 27,000; Full time

Job summary

An eye care service provider in Birmingham is seeking a dedicated Optical Assistant to join their team. This role involves supporting clinical operations and patient care while also taking on additional Deputy Manager responsibilities. Candidates should possess strong leadership skills, effective communication abilities, and a desire to ensure outstanding quality in patient care. This position offers various employee benefits including a company pension and holiday schemes.

Benefits

23 days holidays plus bank holidays

Annual company bonus scheme

Company pension

Employee discounts portal

Gym membership discounts

Life assurance scheme

MediCash - Health cash plan

Qualifications

• Natural ability to empathise with patients.
• Strong leadership and organisational skills.
• Good communication and interpersonal skills.
• Self-motivated with prioritisation ability.

Responsibilities

• Assist in the running of pre- and post-operative clinicals.
• Support patients throughout their journey with CHEC.
• Ensure all equipment is checked and ready for use.
• Provide administrative support to the Hospital Manager.
• Ensure compliance with audits and help identify improvements.

Skills

Leadership

Organisational skills

Effective communication

Patient empathetic skills

Attention to detail

Microsoft Office proficiency

Job description

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.

If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for an Optical Assistant to join us as we continue to expand throughout the UK.

About the Role

An exciting opportunity has arisen for an Optical Assistant to join the team. As an Optical Assistant you will work alongside the clinical team in the day to day running of eye care clinics, carrying out diagnostic examinations whilst maintaining high quality care to all patients.

As part of this role, we are looking for the successful candidate to take on additional Deputy Manager duties. This is an exciting opportunity for a motivated and passionate individual to step into the role of Deputy Manager, alongside the Optical Assistant responsibilities. This role will provide essential leadership support at site level, working closely with the Hospital Manager to maintain excellent standards of quality, safety, and service delivery.

We are looking for someone who can :

• Assist in the running of pre- and post-operative clinicals
• Act as theatre runner / escort ensuring that patients receive the highest quality care, and our theatre team are assisted during surgery
• Support patients throughout their journey with CHEC and report any concerns.
• Ensure all equipment is checked and ready for use
• Prepare all areas prior to any clinical activities
• Adhere to good record keeping and high standards of quality patient care
• Provide administrative and operational support to the Hospital Manager, including overseeing rotas, staffing cover, and day-to-day site coordination.
• Provide site leadership in the absence of the Hospital Manager, ensuring smooth and safe operations.
• Support the effective management of equipment, stock, and resources.
• Ensure compliance with audits and help identify improvements where needed.
• Work alongside the Hospital Manager to ensure CQC readiness and support improvement plans.

What you’ll bring to the role :

• Natural ability to empathise with patients and demonstrate a genuine care.
• Has strong leadership, organisational, and administrative skills.
• Can communicate effectively, manage challenges constructively, and inspire others.
• Desire to provide the very best quality and safe patient care.
• Good communication and strong interpersonal skills.
• Excellent organisational skills and attention to detail.
• Desire and willingness to develop in line with the framework and your personal development plan.
• Highly proficient in Microsoft Office and other systems.
• The ability to learn and adapt to new internal systems.
• Self-motivated and self-starter with the ability to prioritise and schedule work independently.
• Approachable and friendly manner to welcome our patients into the clinic.

Why work for us?

• 23 days holidays plus bank holidays
• Buy and sell annual leave scheme
• Annual company bonus scheme
• Refer a friend scheme
• Company pension
• Company sick pay scheme
• Life assurance scheme
• Bluelight Card- 100’s of discount and cashback options
Performance review with a training and development plan
• Employee discounts portal
• Gym membership discounts
• Cycle to work scheme
• Tech scheme
• MediCash - Health cash plan