Operative - Permanent Job - Full Time

EE Limited; Merthyr Tydfil; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Uncapped commission

Great money

Brilliant benefits

Growth opportunities

Flexibility

Great people

Job summary

EE Limited in Merthyr Tydfil is looking for a Sales Advisor to join our contact centre. You will handle incoming calls from existing EE customers and help them find the best deals on phones and broadband, while guiding them through our range of tech products.

This full-time role offers a competitive starting salary with uncapped commission, brilliant benefits, and flexible hours to fit your life. Starting salary £26,116 rising to £26,738 after eight months, with opportunities for progression

Qualifications

• Must be able to listen well and communicate clearly.
• Experience in customer-facing roles is a plus.

Responsibilities

• Answer incoming calls from existing EE customers to explain deals.
• Help customers find best phone, broadband, and other EE products.
• Guide customers through product options and close appropriate upgrades.
• Maintain a friendly, helpful approach to resolve issues.

Skills

Customer service

Sales

Active listening

Job description

Operative - Permanent Job - Full Time

2026-10-14T00:00:00

Llantrisant

Gwent

GB

NP15 1

Any

EE

2026-11-12T14:30:57.847

Job Description EE Merthyr Tydfil Contact Centre - Full-time role - 37.5 Hours per week

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE.

Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash.

Our team in Merthyr is full of people like you - so you'll be in great company here.

What does being a sales advisor involve?

You'll join a lively sales team in our Merthyr contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell.

You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.

Forget what you've heard about sales

Don't let what you've heard about sales put you off. Let's smash a few myths...

• Yes, there are targets to hit. But the kind of people who like sales, love that.
• You're probably naturally competitive. You get a buzz out of beating the person next to you.
• You hate being bored at work.
• It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems.
• People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console?

Why you'll be better off at EE

• GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months.
• UNCAPPED COMMISSION - the more you sell, the more you can earn.
• BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.
• GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT.
• FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
• GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.