Operations & Volunteer Coordinator — Office & Admin

JEWEL; Manchester; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Chai Cancer Care is seeking a Services Administrator & Volunteer Coordinator in Manchester to ensure smooth day-to-day operations for the Northern team. The role covers office management, volunteer recruitment, and database administration within a supportive charity setting.

You will handle scheduling, client communications, and data protection for a service-focused organisation, maintaining confidentiality and high standards across all activities.

Qualifications

• Carry out general administrative duties to support service delivery and the Northern team.
• Set up rooms for counselling sessions and complementary therapy appointments, ensuring spaces are prepared appropriately and on time
• Arrange taxi transport for clients when required, ensuring timely and sensitive coordination.
• Create marketing materials for new groups and services and distribute them to relevant clients.
• Support day-to-day office operations, including ordering supplies, recordkeeping, and correspondence.
• Ensure all work is carried out in line with Chai’s policies, values, safeguarding requirements, and confidentiality standards.

Responsibilities

• Identify operational challenges and proactively develop and implement solutions to improve efficiency and service delivery.
• Oversee general office maintenance to ensure a safe, professional, and welcoming environment.
• Manage the Manchester office premises and liaise closely with The Fed on operational and facilities-related matters.
• Set up and maintain new client and group records on the database, ensuring accuracy and confidentiality at all times.
• Add and manage client appointments and group allocations within the database when necessary.
• Create and maintain client files, including the preparation of GP letters and related correspondence.
• Manage the database to generate reports for group allocation, service planning, and client communications.
• Ensure data protection and GDPR requirements are adhered to when handling all client and donor information.
• Recruit, induct, and onboard volunteers across the North, ensuring all required checks and documentation are completed.
• Maintain accurate volunteer records, including DBS checks, insurance details, and driving licences where applicable.
• Arrange and manage the monthly reception rota, ensuring adequate volunteer cover.
• Coordinate transport logistics with volunteer drivers to support client appointments and services.
• Provide ongoing support, guidance, and supervision to volunteers, fostering a supportive and engaged volunteer team.

Skills

Administration

Office coordination

Job description

Chai Cancer Care is seeking a Services Administrator & Volunteer Coordinator in Manchester to ensure smooth day-to-day operations for the Northern team. The role covers office management, volunteer recruitment, and database administration within a supportive charity setting.

You will handle scheduling, client communications, and data protection for a service-focused organisation, maintaining confidentiality and high standards across all activities.