Operations Training Manager Operations · London Heathrow

IAG Cargo; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Staff travel benefits

Flexible holiday policy

LinkedIn Learning

Rosetta Stone language courses

Onsite gym facility

Mental Health app access

Perks at work discounts

Job summary

IAG Cargo in London is seeking an experienced Operations Training Manager to lead the delivery of operational training for the London Operation, coordinating with Learning and Development and ensuring quality and timely delivery.

You will line-manage around 30 trainers, partner with Operations and Manpower Planning, and drive improvements through data-driven metrics while maintaining safety and regulatory compliance.

Qualifications

• Experience in fast-moving operational environments.
• Ability to drive quality training in a cost-effective way.
• Experience managing a team and working with Trade Union representatives.

Responsibilities

• Oversee operational training including new starter, recency and refresher training.
• Line manage ~30 Operations Trainers and maintain delivery standards.
• Track, report, and monitor training metrics and timelines.
• Ensure training quality, compliance and adherence to plans.
• Coordinate between Learning & Development, Manpower Planning and Operations.
• Own training footprints and respond to business changes.
• Identify trends and implement training improvements quickly.

Skills

People leadership

People management

Communication

Analytical skills

Influencing

Strategic thinking

Resilience

Constructive challenge

Job description

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About the role

An integral part of our London Operations Team proudly supporting our Operations Leadership Team in their objective to ensure that new and existing colleagues are appropriately trained to fulfil their role and developed to their full potential.

We are looking for an experienced Operations Training Manger to manage the delivery of operational training through the Operations skills training team. Ensuring that all training is planned and delivered with quality at the forefront and a positive experience for all colleague.

This role will act as the conduit between Operations and IAG Cargo Learning and Development teams to drive the quality and consistency of training across our London Operation whilst delivering meaningful metrics to drive change.

What you’ll do

• Responsible for the effective and efficient management of operational training including new starter training, recency training and refresher training across all of the London Operation at IAG Cargo

• Line management of circa 30 Operations Trainers ensuring consistent standards of delivery of training

• Accountable for tracking, reporting, and monitoring all aspects of training

• Responsible for quality of training, compliance and adherence to training plan timelines

• Key interface between IAG Cargo Learning and Development, Manpower Planning and Operations management, balancing operational needs with timely delivery of training

• Own training footprints

• Identify trends and implement changes to training practices quickly and efficiently to benefit the quality of training delivered at IAG Cargo

• Manage the Operations Trainers performance, ensuring that all training that is delivered is of a required standard and compliant

• Liaise closely with all Operational areas to continuously improve and evolve training needs

• Ensure that training is planned and provided in-line with business change

• Evidence external best practice being introduced into the London Operations training delivery

It's all about you

What you’ll bring to IAG Cargo:

• Strong people leader with ability to motivate cross functional teams

• Proven people management experience with an ability to inspire to drive change

• Excellent communication skills both written and verbal

• Strong analytical and reporting skills

• Able to create “one team” approach across disparate members of project teams by sharing best practice and common programme/department goals

• Excellent influencing skills

• Ability to translate a strategic approach to a set of project deliverables

• Proven ability to work under pressure and manage complex and often unique issues creating relevant clarity in areas of ambiguity to force decisions

• Demonstrates resilience

• Ability to make constructive challenge

Essential Experience

• Experience of working within a fast-moving, industrialised operational environment

• Proven ability to drive the delivery of quality training in a cost-effective way.

• Relevant experience in manging a team including working with Trade Union representatives

Desirable Experience

• Airline Operations experience

• Cargo experience

• Training experience

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping usdeliver what the world needsand join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

• Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.

• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses

• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders

• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.