Operations Trade Support

Travel Trade Recruitment; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A specialized travel recruitment agency in London is seeking a highly organized Travel Trade Support Executive for maternity cover. In this role, you will provide essential administrative support, coordinate training materials, and engage with various stakeholders to facilitate successful trade activities. Ideal candidates have prior experience in travel or hospitality, strong organizational skills, and the ability to manage multiple priorities effectively. Offering a salary of around £28,000 with hybrid working options.

Qualifications

• Familiarity with North American travel destinations highly advantageous.
• Experience in administrative or support role in travel, tourism, or hospitality.
• Strong ability to manage multiple tasks and deadlines.

Responsibilities

• Provide administrative support to the on-road trade team.
• Act as primary contact for client queries and issues.
• Coordinate training materials, event logistics, and agent communications.
• Maintain travel agent profiles on the in-house system.
• Manage distribution of commercial contracts with the Commercial Director.

Skills

Organisational skills

Communication skills

Proficient in Microsoft Office

Resolution-focused approach

Tools

CRM systems

Job description

Do you have Operational / Administrative experience within the Travel Industry? Do you have excellent organisational skills, along with being a natural relationship builder? We have the role for you!

We are working with a specialist Tour Operator who are looking for a highly organised and proactive Travel Trade Support Executive to join their friendly team (on an initial maternity cover contract). This role is essential for supporting their on-road trade team, who work directly with travel agents to deliver training and engagement across the UK. As a key administrative support, you'll ensure the on-road team have everything they need to succeed—from coordinating materials to liaising with internal departments and external partners. You'll be the link between trade, marketing, product, and sales, helping us deliver seamless training experiences and strong commercial outcomes.

Key Responsibilities

• Provide day-to-day administrative support to the on-road trade team
• Act as the primary point of contact for owning and resolving client queries and issues raised via the on-road trade team
• Coordinate training materials, event logistics, and agent communications
• Load and maintain travel agent profiles on the in-house system
• Work closely with marketing, product, finance and sales teams to align on-road activity with broader business goals
• Manage the distribution of commercial contracts in collaboration with the Commercial Director
• Liaise with consortia partners to deliver weekly communications and updates
• Maintain accurate records and reporting for trade engagement activities
• Support internal planning and scheduling to ensure smooth execution of training initiatives

Experience required

• Familiarity with North American travel destinations and itineraries is highly advantageous
• Understanding of the travel trade landscape and agent engagement strategies
• Previous experience in an administrative or support role, ideally within travel, tourism, or hospitality

• Excellent organisational skills and attention to detail
• Strong communication skills and a collaborative mindset
• Ability to manage multiple tasks and deadlines with confidence
• Comfortable working cross-functionally with various teams and stakeholders
• Proficiency in Microsoft Office and CRM systems
• Self-starter mindset with the ability to work independently
• Possess a resolution-focused approach to ensure timely, effective outcomes and maintain a high standard of service

The package

• A salary of circa £28,000 (maternity cover)
• Hybrid working: 3 days in our London office, 2 days from home
• One of the office days must be either Monday or Friday
• Monday - Friday - 9am - 17.30pm

Interested?

Please click APPLY or contact [e-mail]