Operations Team Manager in Knowsley

Energy Jobline ZR; Knowsley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics company in Knowsley is seeking a Team Manager – Delivery Operations to lead day-to-day operations and manage a team of drivers. The role involves overseeing delivery performance, resolving issues, and ensuring customer satisfaction in a fast-paced, people-oriented environment. Ideal candidates will have prior management experience and a strong focus on operational excellence.

Qualifications

• Proven experience in a fast-paced operational or logistics environment.
• Previous team leader or management experience, ideally in delivery, transport, warehouse, or customer service.
• Strong organisational and communication skills, with the ability to prioritise under pressure.

Responsibilities

• Manage and lead the daily delivery operation on your shift.
• Monitor live routes, resolving delivery issues and ensuring customer satisfaction.
• Oversee driver performance, attendance, and engagement.

Skills

Operational experience

Team leadership

Organisational skills

Communication skills

IT proficiency

Customer service orientation

Job description

Overview

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Role

Job Title: Team Manager – Delivery Operations

Location: Knowsley

Hours: 40 hours per week, flexible shifts on a rolling rota (AM, PM, or Evening)

Operating Hours: 05:00 – 00:00

Reports to: Operations Manager

About the Role

At Ocado Logistics, we’re always looking for passionate people leaders who can help drive operational excellence and deliver outstanding service to our customers.

We have three exciting opportunities for Team Managers – Delivery Operations to join our growing spoke at Knowsley.

As part of a seven-person management team, you’ll play a key role in leading and supporting the delivery operation — ensuring it runs safely, efficiently, and in line with Ocado standards. Each Team Manager will oversee around 120 drivers per shift, contributing to the success of a team of approximately 400 colleagues on site.

This is a fast-paced, people-focused role where you’ll make a real difference to the day-to-day running of our delivery service.

What You’ll Do

• Manage and lead the daily delivery operation on your shift


• Monitor live routes, resolving delivery issues and ensuring customer satisfaction


• Oversee driver performance, attendance, and engagement


• Liaise with call centre and driver teams to maintain high service quality


• Complete administrative and reporting tasks accurately and efficiently – this role requires strong IT proficiency


• Support with health & safety and fleet management, including vehicle checks and route planning


• Coach and develop your team, promoting a positive, safety-first culture


• Conduct performance, absence, and disciplinary meetings in line with policy

What We’re Looking For

• Proven experience in a fast-paced operational or logistics environment


• Previous team leader or management experience, ideally in delivery, transport, warehouse, or customer service


• Strong organisational and communication skills, with the ability to prioritise under pressure


• IT proficient – confident using tracking systems, reporting tools, and admin platforms


• Experience managing formal people processes (performance or disciplinary meetings)


• A customer-first approach, understanding how great delivery drives brand reputation


• Flexibility to work across rotating shifts, including weekends

Why Join Ocado Logistics?

At Ocado Logistics, we put our people first. You’ll be part of a collaborative management team that values safety, teamwork, and innovation. We’ll support you with the tools and training you need to grow your leadership career while helping to deliver an outstanding customer experience every day.

Ready to make an impact?

Join Ocado Logistics and help shape the future of delivery operations at Knowsley.

Apply now to take the next step in your leadership career.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.