Operations Team Manager - Health Coaching

Second Nature; England; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private medical insurance with Bupa

CPD budget

Quarterly meet ups in London

Salary sacrifice and cycle to work

Job summary

Second Nature is seeking an Operations Team Manager to lead our health coaching team, embed scalable processes, and drive high-quality coaching for NHS and private services.

You will use data to simplify workflows, improve efficiency, and monitor performance while coaching team members to grow and achieve impact in a fast-paced, remote-first environment.

Qualifications

• Demonstrated people management with track record of building high-performing teams.
• Strong operational background; use data to identify bottlenecks and inefficiencies.
• Excellent communication, feedback skills and ability to inspire accountability.

Responsibilities

• Lead and support the health coaching team of remote coaches.
• Simplify workflows, reduce friction, and design more efficient ways of working.
• Monitor team performance using internal quality and operational tools.
• Provide regular feedback and coaching to help team members grow in confidence, skill, and impact.
• Collaborate with Operations, Product, NHS, and Partnerships to drive alignment.

Skills

People management

Operational excellence

Communication & feedback

Proactive problem solving

Continuous improvement

Health & wellbeing passion

Autonomous & collaborative work

Tech literacy

Job description

We’re looking for a people-focused and data-driven Operations Team Manager to join Second Nature's health-coaching team.

At Second Nature, we’re on a mission to eradicate obesity and type 2 diabetes by combining science, clinical rigour, and personalised member experiences.

We're now the UK's largest digital-health provider to the NHS, having been running for over 12 years.

After many years of loss making, we've been profitable and sustainable for the last few years, allowing us to make better medium and long-term decisions for the product, internal systems, and our team. It's an exciting and positive time to be joining the company.

As part of the operations team, you’ll design and embed the systems and processes that enable us to scale high-quality health coaching for our NHS and private services.

If you’re a confident, thoughtful leader with experience building and managing high-performing teams, a genuine passion for health and wellbeing, and a drive to make meaningful impact, we'd love to hear from you.

We have a very high-performing team at Second Nature. We'd describe the culture as a blend of:

• People who are smart, kind, and fun
• People who take the work seriously, but don't take themselves seriously
• People who are very mission driven
• People who do what's best for the company

Second Nature is very fast paced, with minimal bureaucracy. It’s chaotic and it feels like there are always fires burning. But things get done quickly. Some personality types thrive in this environment, and some don’t.

If you're excited by working with a team where everybody is genuinely excellent, Second Nature could be a great fit for you.

Summarised in a recent 2026 quote from a team member: Everyone has a strong work ethic, works really hard and genuinely cares about the work they do. That’s a lovely and inspiring work environment to work in where everyone around you is so passionate about what they do.

What you’ll do

• Lead and support our health coaching team (nutritionists and dietitians): Manage a team of remote health coaches, creating a culture of trust, accountability, and continuous improvement
• Ensure operational excellence: You’ll simplify complex workflows, reduce friction for your team, and use data to design smarter, more efficient ways of working
• Drive performance and quality: Monitor team efficiency using internal quality and operational tools to optimise service performance and outcomes
• Coach development: Deliver regular feedback and coaching to help team members grow in confidence, skill, and impact
• Collaborate cross-functionally: Partner with fellow Operations Team Managers across health coaching and customer support, and teams across Product, NHS, and Partnerships to drive innovation and alignment

What we’re looking for

• Proven people management experience with a track record of developing and supporting teams
• Strong operational background - able to use data to identify bottlenecks, inefficiencies, and areas for improvement, and translate insights into actionable solutions
• Excellent communication and feedback skills, able to inspire, support, and drive accountability
• Proactive, solution-oriented, and resilient - not afraid to roll up your sleeves to make things happen
• Proven ability to drive continuous improvement by challenging existing ways of working and introducing new workflows or best practices
• Passion for health, wellbeing, and behaviour change, and excitement about the role technology can play in transforming lives
• Confident working both autonomously and collaboratively in a fast-paced, remote-first environment
• Strong tech literacy and comfortable working from a laptop 5 days per week (Monday to Friday), 40 hours per week

Nice to have:

• Background in nutrition, dietetics, or health coaching (HCPC or AfN registration welcome but not required)
• Experience in a startup, healthcare, or digital health setting
• Familiarity with behaviour-change frameworks (CBT, NLP, or motivational interviewing)

Hybrid vs remote working:

For most of the core London-based teams we're in the office two days a week (Mon & Thurs).

The health coaching and customer support teams are fully remote.

The Operations Team Manager roles are generally a bit of a blend:

• The expectation is to travel into the office (White City/Wood Lane) once a month with the rest of the operations management team
• You're more than welcome to come to the office more often on Mondays and Thursdays, but it's not mandated

We also have a company policy/perk to allow people to work remotely in another country for up to 4 weeks at a time without needing formal approval; but this is typically more relevant for hybrid London-based roles.

The Company

Fundamentally, we’re a mission-driven company. We started the company in 2014 to try and make a dent in the UK's obesity and type 2 diabetes epidemics.

We’re now the largest provider of digital weight-management and lifestyle change services into the NHS. The majority of what we do is non-medication based: helping people purely with habit change and focusing on psychology, but we deliver medication-support services both privately and in the NHS through more specialist weight-management services.

We view ourselves as a habit-change and psychology-driven company; a combination of edtech and healthtech. But we've learnt over the years that we've had to lean more into the weight loss / weight management branding as that's what most people are interested in.

Our goal is to take people on a journey to come to the conclusion that actually it's more about healthy and sustainable habits, and weight loss is one of the many outcomes of making positive lifestyle changes.

What we're not: we’re not an online pharmacy or men's wellness brand that has pivoted into weight loss and habit change off the back of GLP-1 medications being released. We've been delivering non-medication NHS services for longer than the majority of our newer competitors have existed as companies.

Some notes and stats:

• We've positively changed the lives of 300,000+ people
• We're rated 'Excellent' on Trustpilot by over 8,000 of our members.
• We're the UK’s largest digital health provider to the NHS
• We're now regulated by the CQC and deliver more specialist weight-management services in the NHS
• We're also a leading provider of private GLP-1 medication-assisted weight loss programmes
• We have an uncommonly high team retention in the startup/healthtech world: our team members stay with us for an average of 4.3 years

For transparency, you can read our Glassdoor reviews with us here and generally learn more about the company at https://www.secondnature.io/our-story and Chris + Mike chatting here: https://www.youtube.com/watch?v=hRTAy88ZtYg

Four unique growth opportunities of working at Second Nature

The world is moving fast in 2026, and AI is changing everything. These are four areas that we feel may be relatively unique to Second Nature in terms of your growth and development opportunities:

1. The opportunity to upskill across multiple business areas: because we’re a scale-up that’s still in the start-up phase in parts of the business, people have to wear multiple hats and get exposure to a broad range of skills and functions.
2. Increased responsibility and progression: that breadth naturally creates opportunities to take on responsibility and progress much faster than you might in a larger, more established organisation, where roles tend to be more siloed and progression more structured.
3. Working closely with founders and senior leaders: people are genuinely embedded in the core team and have day-to-day exposure to senior decision-makers. For example, Mike (co‑founder) working in Ops and Chris (co‑founder) working in Product & Engineering means you’re learning directly from experienced leaders rather than having layers of hierarchy between you and that experience.
4. Being part of how we use AI to transform the services we deliver: we want to be actively using AI to make our services as efficient and cost-effective as possible, allowing us to support as many patients as possible while maintaining patient safety and GDPR standards. There are some really interesting problems to solve here, and there's a great learning opportunity for people who are excited by AI, innovation and figuring out how we can apply these technologies responsibly in a healthcare setting.

Benefits

Some perks:

• Second Nature is a high-trust culture: we trust you to get the job done. While it's hard work, you'll have flexibility over your working hours to fit around your lifestyle and personal commitments.
• We provide private medical insurance with Bupa (the best package + £0 excess) after your first year with the company
• You’ll have a CPD budget of £200/year
• Quarterly company meet ups/socials in London
• Salary sacrifice and cycle to work schemes
• Otherwise, our general philosophy is to pay people more (and spend less on perks) and let individuals decide how they want to spend their money. The exception being where there is a very high ROI on a perk that can't be easily obtained individually: Bupa private health insurance being a key example.