Operations Team Manager

AmerisourceBergen; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading pharmaceutical company in Birmingham is seeking an Operations Team Manager to oversee efficient warehouse operations and lead a multi-skilled team. The ideal candidate will have experience in the pharmaceutical sector, strong leadership abilities, and a commitment to compliance and quality. This role includes fostering a positive work environment, ensuring safety standards, and driving continuous improvement initiatives.

Benefits

Competitive salary

Dynamic work environment

Opportunity to shape operations

Qualifications

• Experience in the pharmaceutical industry is highly preferred.
• Proven leadership, communication and problem-solving skills.
• Knowledge of regulatory compliance and quality standards in pharmaceutical distribution.

Responsibilities

• Ensure smooth processing of inbound and outbound goods.
• Lead and supervise a multi-skilled operations team.
• Monitor warehouse performance metrics and identify improvement areas.
• Ensure compliance to standard operating procedures.
• Manage warehouse budget and identify cost-saving initiatives.

Skills

Leadership

Communication

Problem-solving

Regulatory compliance knowledge

Ability to work collaboratively

Ability to multi-task

Exceptional communication skills

Education

Experience in the pharmaceutical industry

Tools

Warehouse Management Systems (WMS)

M365 systems

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Job Purpose

Our team members are at the heart of everything we do. At Alliance Healthcare, a Cencora company, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

Job Scale

To ensure efficient running of Inbound and Outbound functions of the CLC through effective leadership and management. The role of the OTM has a responsibility which includes but not limited to the correct receipt of products, storage of products in the correct conditions according to the product description. The Central Logistics Centre provides a 24-hour operation of medical and healthcare products to our customer base at the highest levels of service.

Principal Accountabilities

1. Operational Leadership

• Take departmental responsibility within the daily operation, ensuring the smooth and efficient processing of inbound, picking and outbound goods.
• Ensure accuracy in all goods handling in order to maintain high levels of Inventory accuracy.
• Promote and enforce a safe working environment, ensuring compliance with health and safety regulations.
• Engage in continuous improvement initiatives within the warehouse environment.
• Address and resolve any operational issues or challenges that may occur.
• Work cross-functionally with logistics, inventory management, and other departments to ensure seamless operations and resolve issues quickly.

2. People Leadership

• Lead, motivate and supervise ensuring high productivity, to support the development of a multi-skilled operations team and fostering a positive and safe work culture.
• Onboard and train new team members while providing development opportunities to enhance skills and improve performance.
• Support the Operations team members with direction, development, coaching and guidance in line with our Guiding Principles including hiring, training, performance evaluations, and scheduling that they need to succeed.
• Conduct performance reviews and provide timely feedback to team members.
• Champion the DE&I agenda, embracing an open dialogue and collaboration as part of the sites culture, which empowers everyone to share their unique perspectives and feel valued, respected, and supported for it.
• Be a role model by demonstrating the Guiding Principles in the everyday and continuously work towards the Cencora Purpose.

3. KPI

• Monitor warehouse performance metrics, maintain accurate records, and report on performance, identifying areas for improvement.
• Identify opportunities for process improvements and implement best practices within your function.
• Support in ensuring the CLC has the correct headcount to maintain both service and productivity measures in operations. Including but not limited to, LPH (lines per hour), Missing parcels, Costs, On time in full

4. Compliance

• Maintain high standards of quality and accuracy in all warehouse operations, ensuring that pharmaceutical products are handled and stored correctly.
• Maintain compliance to standard operating procedures
• Implement and oversee quality control procedures to ensure the integrity of products.

5. Inventory Management

• Take corrective action to ensure that product damages, customer order shortages and pick errors are kept within agreed levels.
• Support the Shift Manager with maintaining all inventory management procedures related to Goods In and Outbound processes in line with company guidelines, working in partnership with the Inventory and Optimisation Managers.
• Stay updated with latest technologies in warehouse automation.

6. Budget & Staff Management

• Supporting the Operations Shift Manager in managing the warehouse budget.
• Identify and implement cost-saving initiatives.
• Work with management to identify and implement improvements in warehouse operations, driving efficiency and reducing operational costs.
• Plan and manage shift schedules, ensuring adequate coverage at all times to meet operational needs.
• Monitor productivity performance and agreed KPIs with the Shift Manager and ensure targets are met or exceeded.

7. Health and Safety and ESG

• Champion and lead the health and safety culture which ensures safe processes, procedures and behaviours as well as continuous improvement through best practice activities.
• Enforce Health & Safety regulations, conducting safety audits and ensuring all team members are trained on proper safety procedures and protocols and are aware of their responsibilities.
• Ensure a culture of being safe, legal and compliant.

Knowledge, Skills and Experience Required

• Experience in the pharmaceutical industry is highly preferred.
• Proven leadership, communication and problem-solving skills.
• Previous experience/knowledge of warehouse management systems (WMS) and automated technologies.
• Ability to multi-task, have a strong sense of ownership and responsibility and ability to work under pressure.
• Exceptional communication skills.
• Ability to work collaboratively and effectively across multiple functional departments.
• Knowledge of regulatory compliance and quality standards in pharmaceutical distribution.

Essential Requirements

• Ability to work in a warehouse environment, including standing and walking for extended periods.
• Ability to lift and move materials as needed.
• Comfortable working in varying temperatures within the warehouse environment.
• Proficiency in using M365 systems.

Additional Information

Some UK travel required, with overnight stays and attendance at meetings or conventions outside of normal business hours, including some evenings and weekends.

All staff are expected to understand the principles of Good Distribution Practice of Medicinal Products for Human Use (2013/C 343/01) which is reflected in our SOP – REF Chapter 1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have a periodic refresher. All other GDP training will be job specific and as per your personal training matrix.

All people leader roles within the Central Logistics Centre will need to be “on call” for emergency orders.

All people leader roles within the Central Logistics Centre will need to participate a weekend working rota.

An agreed element of flexibility may be required.

What Cencora Offers

• Be one of the first to join a brand-new operation where you’ll play a key role in shaping and establishing best practice ways of working from the ground up.
• Manage and oversee a highly automated warehouse, using advanced systems and equipment to drive efficiency and innovation.
• Work at one of the most automated pharmaceutical sites in the world.
• Be integral to the business’s success by ensuring smooth operations and delivering exceptional customer service through proactive problem-solving and system optimization.
• Thrive in a dynamic environment with the ability to take ownership of challenges and take initiative.

#LI-ONSITE

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.