Operations Team Leader

HSS Hire Ireland; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hire equipment company in Manchester is seeking an Operations Team Leader to manage and motivate the Order Taker team. The role involves driving performance, coaching team members, and ensuring exceptional customer experiences while achieving commercial goals. Ideal candidates will have strong leadership skills, knowledge of hire equipment, and the ability to improve team performance.

Benefits

Annual leave on your birthday

Healthcare Cashback Plan

Flexible and hybrid working

Free onsite gym

Life assurance

Voluntary work opportunity

Training and development opportunities

Wellbeing and Healthcare support

Discounts and cashback on various purchases

Choice of flexible benefits through Benefits portal

Qualifications

• Proven leadership or supervisory experience in a customer service, sales, or hire environment.
• Strong working knowledge of Powered Access, Plant, and Forklift equipment.
• Demonstrated success in achieving commercial targets and improving team performance.
• Excellent communication, organisation, and stakeholder management skills.

Responsibilities

• Lead, coach, and develop a team of Order Takers to achieve targets.
• Manage team workflow and performance metrics.
• Address performance challenges and support team members to improve.
• Collaborate with Operations, Credit Control, and Sales teams.

Skills

Leadership

Customer service experience

Analytical skills

Communication

Organisation

Tools

Powered Access

Plant equipment

Forklift equipment

Job description

Operations Team Leader – HSS ProService Marketplace

At HSS ProService, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping them get the job done.

We use technology, teamwork and bold thinking to make hiring and buying better for everyone faster, simpler, and more sustainable.

We’re now looking for an experienced Team Leader to manage and motivate our Order Taker team. This is a hands‑on leadership role where you’ll drive team performance, develop your people, and make sure every customer gets an exceptional experience — all while delivering strong commercial results.

The impact you'll have:

You’ll be the driving force behind a high‑performing team, combining leadership, technical knowledge, and commercial focus to ensure we meet our revenue, margin, and service goals.

A typical day:

• Lead, coach, and develop a team of Order Takers to achieve individual and team targets
• Conduct one‑to‑ones, reviews, and provide regular coaching and feedback
• Manage team workflow and resources to maintain coverage during peak demand
• Monitor performance metrics including conversion rates, turnaround times, and customer satisfaction
• Address performance challenges promptly and support team members to improve
• Foster a collaborative, positive, and performance‑driven culture
• Drive revenue, margin, and conversion performance across the team
• Monitor competitor pricing and market trends to maintain competitiveness
• Review and approve quotes outside of standard authority levels
• Identify process improvements to enhance efficiency and sales performance
• Ensure all orders are processed accurately and efficiently
• Collaborate closely with Operations, Credit Control, and Sales teams to resolve issues

What you'll bring:

• Proven leadership or supervisory experience in a customer service, sales, or hire environment
• Strong working knowledge of Powered Access, Plant, and Forklift equipment
• Demonstrated success in achieving commercial targets and improving team performance
• Excellent communication, organisation, and stakeholder management skills
• Analytical mindset — confident using data to identify trends and drive improvement
• Ability to manage multiple priorities and stay composed in a fast‑paced environment
• Comfortable working across multiple systems with high attention to detail

What you’ll get back:

Join a forward‑thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want to!
• Healthcare Cashback Plan with money off on things like dentist, opticians including sports massage and wellbeing costs too
• Flexible and hybrid working - we appreciate you do your best work in different environments
• Head office free onsite gym
• Life assurance
• One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
• Training and development opportunities to keep growing your skills
• Wellbeing and Healthcare support at work and at home
• A chance to be a part of a bold digital transformation
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more

Different Perspectives, One Platform

We’re not all the same and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.

If you’re starting out, changing careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? That’s okay. We welcome your application even if you don't meet every single requirement.

If you have any questions, email us at [e-mail] and one of our team will be happy to help.