Operations Team Leader

adm-Indicia; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global marketing firm located in London seeks an experienced Operations Team Leader to oversee high-quality production and marketing execution for major clients. The role demands strong operational skills, team management experience, and a collaborative approach to problem-solving. Candidates should have at least 5 years in operations, with proficiency in negotiation and stakeholder management. This hands-on role requires onsite presence at the client office.

Qualifications

• Minimum 5 years’ experience in operations or production management.
• Excellent communication skills; fluent in English.
• Proven track record delivering complex operational projects.

Responsibilities

• Lead all operational and production delivery.
• Manage high-complexity projects to ensure timely delivery.
• Act as the senior point for production issues.

Skills

Operations management experience

Team leadership

Client relationship management

Negotiation skills

Problem-solving

Stakeholder management

Strategic thinking

Tech-savvy

Fluent in English

Resilience

Job description

Operations Team Leader

Department: Indicia - Client Services

Employment Type: Full Time

Location: London

Reporting To: Andrew Gribble

Description

As an Operations Team Leader, you’ll be part of a high-performing in-market team supporting one of our largest global clients. You will oversee the operational delivery of high-quality, profitable production and marketing execution, ensuring projects run smoothly from briefing through to final delivery.

You’ll play a key role in ensuring transparency, efficiency, and quality across marketing investments — particularly within retail, shopper, and trade activation. This role is hands‑on, solution‑focused, and highly collaborative, working closely with client services, creative, strategy, and production specialists.

Key Responsibilities

• Lead all in-market operational and production delivery, ensuring compliance with core processes including open orders, budget tracking, actualisation, and reporting.
• Manage high-value, high-complexity, or at‑risk projects, ensuring they are delivered on time, on budget, and to the expected quality standards.
• Act as the senior escalation point for operational and production issues, collaborating with suppliers and internal teams to resolve challenges efficiently.
• Coach, mentor, and upskill Senior Account Managers and Account Managers to build operational and production expertise.
• Monitor team performance and uphold quality standards; lead reviews and manage NCRs (Non‑Conformance Reports) or other quality issues.
• Lead supplier and internal negotiations to optimise timelines, cost, and quality, embedding sustainable and value‑engineered solutions.
• Work closely with Client Services and the Account Director to ensure smooth integration of operations with campaign planning and client priorities.
• Champion a culture of collaboration, operational discipline, and continuous improvement, identifying opportunities to enhance efficiency, process, and innovation.

Skills, Knowledge and Expertise

• Minimum 5 years’ experience in operations or production management, ideally in retail, shopper, or trade channels.
• Minimum 5 years’ experience leading teams and managing client relationships.
• Proven track record delivering complex, high-value operational or production projects.
• Excellent communication skills; fluent in English and the local market language.
• Strong negotiation, problem‑solving, and stakeholder management skills.
• Collaborative and able to build strong relationships across teams and clients.
• Strategic thinker, balancing immediate priorities with long‑term objectives.
• Solutions‑oriented, organised, and able to manage multiple projects simultaneously.
• Resilient, calm under pressure, and committed to continuous improvement.
• Tech‑savvy, capable of using tools and systems to optimise workflows.
• In‑market presence required; day‑to‑day work from client office.

Equal Opportunities

Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.