Operations Team Lead - SLA Optimizer (20h/wk)

Arvato SCM UK Ltd; Lea Marston CP; On-site; GBP 14,000 - 18,000; Part time

Job summary

A leading outsourcing firm in the UK is looking for an Operations Team Leader to lead and manage a team to meet service level agreements (SLAs). Candidates should demonstrate strong computer system experience and excellent attention to detail. The role involves coordinating daily tasks, ensuring customer focus, and maintaining stringent service specifications. This position offers various benefits including annual leave and a pension scheme.

Benefits

25 days annual leave plus 8 bank holidays

Pension contribution

Life assurance policy paying 4× salary

Employee Assistance Programme

Employee Discount Scheme

Free car parking

Qualifications

• Understanding of temperature-controlled environments is an advantage.
• Demonstrated reliability, good time management, and organisational skills.
• Ownership mindset: take issues through from start to finish professionally.

Responsibilities

• Lead and manage a team to achieve and exceed SLAs.
• Steer, coordinate, and implement processes and plan daily business activities.
• Ensure SLA compliance and maintain service level specifications.

Skills

Experience with computerised systems

Excellent written and verbal communication skills

Strong numerical and record-keeping abilities

Excellent attention to detail

Strong customer focus

Tools

SAP

Job description

A leading outsourcing firm in the UK is looking for an Operations Team Leader to lead and manage a team to meet service level agreements (SLAs). Candidates should demonstrate strong computer system experience and excellent attention to detail. The role involves coordinating daily tasks, ensuring customer focus, and maintaining stringent service specifications. This position offers various benefits including annual leave and a pension scheme.