Operations Team Lead

JR United Kingdom; Egham; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a fast-growing company as an 'A-Player' Operations Team Lead, responsible for managing the Operations Team in the UK/Ireland. Drive sustainability and innovation while ensuring efficient processing of activities. Contribute to a culture of diversity and inclusion.

Benefits

Competitive salary and benefits

Study support

25 vacation days, increasing to 30 with tenure

Company pension scheme

Two weeks of Workation per year

Health and well-being initiatives

Qualifications

• Deep understanding of back-office and after-sales operations processes.
• Strong knowledge of CHG solutions and customer service management.

Responsibilities

• Manage and develop the Operations Team in the UK/Ireland region.
• Oversee general control across all operational activities.
• Identify process improvement opportunities, including automation.

Skills

Customer Service

Negotiation

Stakeholder Management

Attention to Detail

Consultative Approach

Job description

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Are you ready to join a fast-growing company with a strong mission to drive sustainability and innovation? ??

At CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability throughout. ️

CHG_MERIDIAN is looking for an 'A-Player' Operations Team Lead, who is a well-rounded individual that combines expertise, passion, integrity, and innovation to ensure the seamless and efficient processing of all activities, including but not limited to End of Lease Activities, Customer service, in-life query management, Lease schedule, and Acceptance certificate creation.

As an Operations Team Leader, you will be responsible for managing and developing the Operations (OPS) Team in the UK/Ireland region, with a focus on the local market. The role serves as a key decision-maker and escalation point for the local operations team, overseeing general control across all operational activities.

Areas of Responsibility

Critical Controlling & Performance Steering:

• Identify driving factors and actions to resolve issues or improve performance
• Prioritize key tasks across the operations specialist team
• Highlight patterns or risks to relevant stakeholders (e.g., monthly business reviews)
• Perform performance management and trend analysis
• Maintain accurate data in relevant systems to support project requirements
• Collaborate with local Customer Experience Specialists to address operational pain points and implement process improvements
• Identify process improvement opportunities, including automation where possible

Regional Alignment & Local Engagement:

• Increase standardization of deals to reduce questions and handling time
• Prioritize pain-point initiatives and allocate resources accordingly
• Contribute local operational reporting to regional reports
• Represent operations in local workshops with key stakeholders

Team Administration & Representation:

• Provide periodic updates on the local operations team's development
• Coach and develop team members to meet performance and growth goals
• Represent the team in regional and relevant stakeholder meetings

Required Skills

• Deep understanding of back-office and after-sales operations processes; leasing background is a plus
• Strong knowledge of CHG solutions, customer service management, and related leasing or after-sales services
• Understanding of asset/I.T fleet management and leasing options
• Knowledge of Lease Rate Factors application and lease payment calculations
• Familiarity with contractual requirements and leasing models
• Operational deal coordination ('War Room' approach) with stakeholders
• Ability to perform detailed opportunity calculations and pricing
• High attention to detail and accuracy
• Fast turnaround and workload prioritization skills
• Excellent customer service skills, especially in written communication
• Stakeholder management skills, coordinating across teams and departments
• Consultative approach to advising customers and sales teams
• Negotiation and persuasion skills to drive operational outcomes

Shape the future with us!

Join CHG-MERIDIAN and contribute to our technology2use initiative, making a real impact on the global economy through our innovative digital business model.

Who we are?

As a leading global technology2use | CHG-MERIDIAN AG company, we develop, finance, and manage customized technology usage models for the IT, industrial, and healthcare sectors. With over 40 years of experience and more than 1,500 employees across 30 countries, our headquarters are in Weingarten, Germany.

What we offer:

• Competitive salary and benefits
• Study support
• Extensive onboarding and tailored training
• 25 vacation days, increasing to 30 with tenure
• Company pension scheme
• Two weeks of Workation per year
• Various social events and activities
• International environment within a stable, growing company
• Health and well-being initiatives
• An exciting opportunity for personal development and fun!

Diversity, Equity, and Inclusion

We embrace individuals from all backgrounds to create a welcoming, fair, and inclusive workplace. Our commitment to diversity underpins every stage of the recruitment process, ensuring a respectful and equitable environment for all.

Our core values are passion, respect, trust, ownership, integrity, and customer focus.