Operations Support Team Manager (Fixed Term Contract)

Sovereign Housing Association Limited; Blandford Forum; On-site; GBP 40,000 - 60,000; Full time

Job summary

A housing association in Blandford Forum is looking for an Operations Support Team Manager to oversee a team of Coordinators in Property Services. This full-time role is a 12-month fixed-term contract focusing on customer service and operational efficiency. Leadership skills and experience in a fast-paced service environment are crucial. Benefits include generous holiday, pension schemes, and wellbeing programs.

Benefits

25 Days Holiday + Bank Holidays

Flexible benefits package for holiday

3 Wellbeing days and 2 paid volunteering days

Matched pension scheme up to 12%

Enhanced maternity/adoption pay

Enhanced paternity pay

Options for private medical insurance

Wellbeing discounts, including Gym Memberships

Qualifications

• Proven ability to manage a team effectively.
• Experience within property services is preferred.
• Excellent data interpretation and reporting skills.

Responsibilities

• Manage a team of Coordinators within Property Teams.
• Schedule customer appointments and oversee administration.
• Set direction and provide feedback to enhance team performance.

Skills

Ability to inspire, support and develop others to optimise their performance

Experience in a large fast-paced service environment

Knowledge of customer management systems

Experience in improving productivity performance

Creative problem-solving skills

Excellent customer service achievements

Ability to create honest communication

Ability to interpret complex data

Excellent stakeholder management skills

Job description

Our purpose is to provide good, affordable homes. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.

We have a great opportunity for a Full time Operations Support Team Manager to join our Property Services Team, covering the Dorset Locality, ideally working from our Blandford Office.

This will be a 12-month Fixed Term contract.

The role

Reporting into the Operational Support Manager, you'll manage a team of Coordinators who work within our Property Teams, who are responsible for scheduling customer appointments, administration and co-ordination for property repairs and planned works.

As a manager you'll be a role model bringing our values to life, showing authenticity, integrity, and credibility and take responsibility to deliver the right outcome for our customers in a safe and timely way.

You'll set direction within the team by being clear on expectations, giving clarity of requirement and supporting the team and individual performance through robust and regular feedback.

What you'll need

• Ability to inspire, support and develop others to optimise their performance
• Experience of operating within a large fast paced service environment ideally with Property Service experience.
• Knowledge and application of customer management systems
• Experience in improving productivity performance and enhancing processes
• Ability to propose creative solutions that drive continuous improvement
• Evidence of excellent customer service achievements in a complex delivery environment
• Know how to create honest communication and inclusive relationships to ensure people are motivated and feel they own and are accountable for their work
• Ability to interpret and use complex data and create insightful reporting to support business performance and regulatory compliance
• Excellent stakeholder management skills with proven ability to engage and influence others to deliver the best outcomes

What you'll receive from us

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.