Operations Support Specialist

GE Vernova; Stafford; On-site; GBP 42,000 - 64,000; Full time

Job summary

GE Vernova seeks an Operations Support Specialist to join the global Customer Support Operations team. You will standardize processes, analyze performance, and implement improvements across regions.

You will train teams, validate new tools, and ensure governance and quality monitoring to enhance efficiency and customer satisfaction. In this role, you will support CRM and portal enhancements, monitor data accuracy, and maintain comprehensive documentation.

Qualifications

• Degree-level education is required.
• Solid knowledge of a CRM system such as Salesforce or equivalent.
• Strong analytical skills to analyse data and KPIs for process improvement.
• Excellent communication and stakeholder management skills across all levels.
• Fluency in English, both written and spoken.

Responsibilities

• Review processes, identify inefficiencies, and implement improvements to boost efficiency and customer satisfaction.
• Test, validate, and roll out new tools and processes across global regions.
• Train regional teams on tools, processes, and best practices to ensure consistency.
• Coordinate with IT and regional teams to communicate changes and ensure smooth implementation.
• Monitor KPIs, analyse trends, and identify opportunities for operational improvement.
• Ensure data accuracy, process compliance, and adherence to global standards.
• Maintain up-to-date process documentation, work instructions, and knowledge-sharing materials.
• Provide first-level support for tools and processes, troubleshoot issues, and escalate complex cases as needed.
• Support CRM and customer portal improvements to meet business requirements.

Skills

CRM knowledge

Data analysis

Stakeholder management

English fluency

Education

Degree-level education

Tools

Salesforce

Job description

Job Description Summary

Job Description

GE Vernova - The Energy to Change the World

With over 130 years of experience and proven innovation, GE Vernova is leading a new era of energy. We are electrifying the world while working to decarbonize it. Our name reflects our mission. \"GE\" carries a legacy of quality and ingenuity. \"Ver\" signals Earth's lush ecosystems, while \"Nova\" nods to a new era of lower-carbon energy we are helping to deliver.

Focused on the future, GE Vernova is accelerating the shift to reliable, affordable, and sustainable energy. We help customers power economies and deliver electricity vital to health, safety, and quality of life.

Let's Talk about the Role

As an Operations Support Specialist , you will be a key member of the global Customer Support Operations team, reporting directly to the Customer Support Operations Leader. You will support regional teams worldwide in standardizing and improving processes and tools, analysing operational performance and KPIs, identifying opportunities to enhance efficiency and customer satisfaction, testing and implementing new solutions, and ensuring consistent ways of working through training, governance, and quality monitoring.

Key responsibilities

• Review processes, identify inefficiencies, and implement improvements to enhance operational efficiency and customer satisfaction.
• Test, validate, and support the rollout of new tools and processes across global regions.
• Train regional teams on tools, processes, and best practices to ensure consistent ways of working.
• Coordinate with IT and regional teams to communicate changes and ensure smooth implementation.
• Monitor KPIs, analyse trends, and identify opportunities for operational improvement.
• Monitor data accuracy, process compliance, and adherence to global standards.
• Maintain up-to-date process documentation, work instructions, and knowledge-sharing materials.
• Provide first-level support for tools and processes, troubleshoot issues, and elevate complex cases when necessary.
• Support CRM and customer portal improvements, ensuring tools and workflows meet business requirements.

What you'll bring (Basic Qualifications)

• Degree-level education.
• Proven background in customer service, customer support, or customer relationship management, with solid knowledge of a CRM system such as Salesforce or an equivalent platform.
• Strong analytic skills, with the ability to analyse data and KPIs to identify opportunities for process improvement.
• Excellent communication and stakeholder management skills, with the ability to collaborate and influence teams at all levels.
• Fluency in English, both written and spoken.

What will make you stand out

• Knowledge of Salesforce, IT systems, programming, or Lean methodologies.
• Experience in operations management, process improvement, project management, or implementing new tools and processes.
• Proficiency in additional European languages, particularly French or Spanish, and/or experience in a technical industry such as energy or automotive.

Our Culture

Every action shapes our future. That's why our north star is a culture of impact, where everyone is empowered to thrive and achieve.

Addressing the urgent need to build a more sustainable electric power system while improving the trajectory of climate change emissions are global priorities, and we take our responsibility seriously. That is our mission at GE Vernova: continuing to electrify to thrive and decarbonize the world We play a significant role in leading a new era of energy.

Our technology helps generate approximately twenty-five percent of the world's electricity today, and we are working to power the rest. If we want the future of energy to be different, then join us and be the difference. Together, we are the Energy of Change!

We're determined to be the best place to grow

We believe that strong careers are built on a variety of experiences, strong connections, and continuous development. We're committed to providing you the tools to navigate and shape a strong career journey that aligns with a healthy work-life balance. No two careers are the same, and yours should reflect your personal and professional goals. Your people leader and trusted mentors will support you through navigating your journey.

We also prioritize fair pay, performance-based rewards, and wellbeing programs for you and your family. With opportunities to move across teams and functions, your career can keep evolving while sustainability stays at the core of everything we do.

Inclusion & Diversity

We are passionate about creating an inclusive work environment. By valuing the ideas and contributions of a diverse workforce we help inspire others to grow, succeed, and raise the bar for everyone.

As an equal opportunity and affirmative action employer, GE Vernova is committed to support disadvantaged groups whilst providing equal opportunities for both GE Vernova associates and applicants alike.

Join us at GE Vernova where results can be achieved