Operations Support Officer (Learner Events)

Corndel.; City Of London; Remote; GBP 28,000 - 32,000; Full time

Job summary

A leading training provider is seeking an Operations Support Officer to ensure seamless delivery of learner events, primarily for their Masterclass programme. This role involves managing technical aspects of online events and supporting operational processes. Ideal candidates will possess advanced knowledge of Zoom and Microsoft Teams, alongside excellent organizational and communication skills. The position is remote and offers a competitive salary.

Benefits

Pension

Unlimited leave

Flexible working

Qualifications

• Advanced knowledge of Zoom and Microsoft Teams for event management.
• Highly organized with the ability to manage competing deadlines.
• Excellent communication skills, adaptable to different audiences.

Responsibilities

• Manage technical production of online learning events on Zoom.
• Operate interactive tools during events, ensuring engagement.
• Maintain accurate registration and feedback records.
• Respond to incoming queries and support operational audits.

Skills

Technical knowledge of Zoom

Technical knowledge of Microsoft Teams

Organizational skills

Problem-solving skills

Communication skills

Job description

Role: Operations Support Officer (Learner Events)

Team: Operational Success Team

Reports to: Senior Operations Support Officer

Package: Pension, Unlimited leave, Flexible working

Location: Remote working

Salary: £28,000-£32,000

Working Hours: Full time

About Corndel

Corndel is a unique, multi award-winning UK management and technology training provider that focuses on delivering the highest quality programmes throughout an employee's career. We partner with some of the UK's largest and most exciting businesses to help drive organisational and personal performance through transformational learning.

Our vision is to shape a world where everyone is empowered to be their professional best. We are one of the fastest growing companies in the UK and provide a great platform for proactive and motivated individuals to take the next exciting step in their career. You will be joining an organisation with a fun, entrepreneurial and supportive environment, providing fulfilling work and an open, informal culture.

Purpose of the Role

As an Operations Support Officer (Learner Events), you will play a central role in ensuring the smooth running of Corndel's learner-facing events. Your primary focus will be on Corndel's flagship Masterclass programme, delivered in partnership with Imperial College London. You will also provide flexible support across other learning events and operational processes as needed.

This is a varied role that blends technical event production with operational support, requiring advanced knowledge of Zoom and Microsoft Teams, excellent organisational skills, and a proactive approach to problem-solving. You will be key to delivering outstanding learner experiences, maintaining accurate operational records, and driving continuous improvement across the team.

Key Responsibilities

Event Production & Learner Experience

• Manage the end-to-end technical production of online learning events, ensuring seamless delivery using Zoom and Microsoft Teams.

• Confidently operate interactive tools such as polls, Q&A, chat, breakout rooms, whiteboards, recordings, Miro, and Menti integrations.

• Own the learner communication process for events, including registrations, reminders, follow-ups, and post-event surveys.

• Provide technical event cover for other departments during periods of absence.

Operational Support & Data Management

• Keep event schedules updated across systems and ensure materials are shared in a timely manner.

• Maintain accurate registration, attendance, and feedback records, updating Power BI reports and preparing summaries for stakeholders.

• Respond to incoming queries across shared inboxes, escalating where required.

• Support operational audits, ensuring information is accurate, accessible, and compliant.

• Maintain and update SharePoint and intranet content for the Operations team.

Continuous Improvement & Collaboration

• Liaise with external stakeholders to confirm event details, resources, and materials.

• Proactively identify opportunities to streamline manual processes and improve team efficiency.

• Share expertise on Zoom and Teams functionality to support colleagues and event speakers.

• Contribute to broader Operations initiatives and projects, ensuring consistency and quality across delivery.

Culture, Care & Communication

• Actively contribute to a positive, inclusive team culture built on trust, collaboration, and accountability, reflecting Corndel's values and behavioural framework.

• Support wellbeing and psychological safety by creating respectful, empathetic, and supportive interactions with colleagues.

• Build strong working relationships across teams, ensuring effective communication and a sense of connection, even in a remote-first environment.

• Model excellent communication by sharing information clearly, promptly, and with consideration of different audiences.

• Demonstrate integrity, professionalism, and inclusivity in all aspects of your work, helping to create a workplace where colleagues feel valued and empowered.

Success in this role looks like:

• Learners take part in professional, engaging, and technically seamless events that enhance their experience and confidence.

• Event schedules, records, and reports are consistently accurate, timely, and easy to access.

• Communications with learners are clear, consistent, and positively received, supporting engagement and attendance.

• Internal and external stakeholders receive timely, reliable information and support, strengthening trust and collaboration.

• Operational processes are continuously refined, delivering efficiencies and improvements across the team.

You'll be brilliant in this role if you:

• Have advanced technical knowledge of Zoom and Microsoft Teams, both live event management and back-end functions (reports, registrations, settings, automated comms).

• Are highly organised, with the ability to prioritise and manage competing deadlines.

• Have excellent communication skills and can adapt your style to learners, colleagues, and external partners.

• Pay close attention to detail and are confident auditing data and processes for accuracy.

• Take a proactive, solutions-focused approach and enjoy taking ownership of tasks.

• Are interested in streamlining processes and improving operational efficiency.

Why join Corndel?

• We're committed to having a fully inclusive, welcoming and safe culture and always striving to improve.

• We provide an environment that is truly flexible and supportive, somewhere you will have autonomy over your role.

• We're a leader in our field, with quality and excellence at the heart of what we do.

As part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer.

As Corndel is a Disability Confident Employer, we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme, when submitting your application, please select the appropriate option to let us know that you have a disability. Please note this does not mean that all disabled people are entitled to an interview, in some recruitment situations such as peak times, we might need to limit the overall numbers of interviews we offer.

If you have a disability that might affect any stage of the recruitment process, please let us know about any help or reasonable adjustments you need before any interview or assessment. We'll work with you to make sure any appropriate support is in place and make the application process a more positive experience.

Corndel is committed to safeguarding and safer recruitment practices, and will undertake pre-employment checks on the successful candidate, including DBS Disclosure.

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