Operations Support Manager- ref 21180

ESSENTIAL EMPLOYMENT LTD; Braintree; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an Operations Support Manager in Ilford for a full-time temporary role, offering £23.60 per hour. The successful candidate will manage teams, support service delivery, and ensure quality standards are met. Responsibilities include fostering partnerships and compliance with governance processes. This position offers the opportunity to contribute to high-performance customer-focused services over a 6-month contract, with the potential for future opportunities following successful completion.

Qualifications

• Experience managing teams and department operations.
• Capability to handle high-performance customer-focused services.
• Understanding of procurement and governance processes.

Responsibilities

• Manage and support Supervisors and Officers in their duties.
• Attend and implement outcomes from partnership meetings.
• Maintain infrastructure/assets and conduct H&S inspections.

Skills

Management skills

Customer service focus

Partnership building

Knowledge of procurement processes

Health and Safety knowledge

Job description

Operations Support Manager needed in Ilford Paying £23.60 per ref 21180

Full time hours on a temporary basis

37 Hours per Week
6 Months Contract
Closing Date: Monday 8th December 2025
Interviews: Week Commencing 15th December 2025
Start Date: Week Commencing 22nd December 2025

Essex County Council are delighted to be supporting our client in recruiting an Operations Support Manager on a full-time, temporary basis.

The Opportunity:

• To support the Strategy and Business Development Manager with the development and delivery of services within Operations.
• To manage and direct the allocated department areas of work ensuring the provision of high-quality customer-focused services that are responsive to change and embrace best practice in terms of efficiency and high performance.
• To support the Strategy and Business Development Manager with building/nurturing partnerships with other organisations and deputise at partnership meetings.
• Supporting the Strategy and Business Development Manager in developing the operations commercial portfolio and ensuring optimum performance, continuous improvement and maximum value for money.

Role Accountabilities:

• To manage and support Supervisors and Officers in the smooth running and development of their teams and workloads. This will include regular team meetings, 1:1’s with staff and working closely to achieve service-related goals.
• To attend and implement any outcomes from service-related external partnership meetings, trade events and conferences to ensure that Operations remains up to date with industry-related news, legislative changes, and networking opportunities.
• To manage the completion of statutory returns including quarterly returns to the Environment Agency, Defra (Waste Data Flow) and Recycling Credits to our client.
• To be responsible and accountable for maintaining the infrastructure/assets and facilities within the service. This will include planning annual H&S inspections, as well as ad-hoc site visits to ensure there are no safety issues requiring attention. All rectifications and repairs are to be arranged in a timely manner.
• To familiarise yourself with the client’s procurement and governance processes and ensure that all related work is carried out in full compliance with corporate policies and procedures (e.g., Standing Orders, Financial Regulations, Equalities and Health and Safety).