Operations Support Manager - Pathology & Immunology

Washington University in St. Louis; Newport; On-site; GBP 44,000 - 75,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Transit benefit (U-Pass)

Retirement plan (401/403b)

Tuition assistance

Job summary

Washington University in St. Louis is seeking an Operations Support Manager to lead the Clinical Support Office within the Department of Pathology & Immunology. You will supervise Customer Service Representatives and Clinical Support Specialists, optimizing pre-analytic workflows and ensuring accuracy and accountability.

The role partners with laboratory leadership to improve processes, quality, and patient/provider experience in a complex clinical environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• Relevant Experience: 5 years.
• No specific certification required.
• Driver’s license not required.

Responsibilities

• Oversees strategies and execution of operations, programs, and events.
• Develops standards and training of assigned staff.
• Manages and provides direction and oversight to staff.
• Forecasts staffing needs and establishes staff schedule.
• Hires, on-boards, and conducts evaluations.

Skills

Communication

Confidentiality

Customer Service

Supervision

Team Operations

Education

Bachelor’s degree or equivalent

Job description

Location

ST. LOUIS, MO 63110

Scheduled Hours

40

Position Summary

The Operations Support Manager is a key operational leader at the center of the Department of Pathology & Immunology’s clinical testing enterprise, overseeing the team responsible for critical pre-analytic workflows. This position leads the Clinical Support Office staffed by Customer Service Representatives and Clinical Support Specialists who serve as an essential connection between patients, providers, referring organizations, and specialized clinical laboratories. The Clinical Support Office manages complex workflows involving secondary pathology consultations, referrals to the WashU Clinical Genomics Laboratory, and testing performed through Histology and Electron Microscopy. The role is responsible for developing and optimizing workflows, ensuring operational excellence, resolving complex challenges, and fostering a culture of exceptional service, accuracy, and accountability.

Beyond day-to-day operations, the Operations Support Manager serves as an important partner to laboratory and departmental leadership, contributing to initiatives that shape the future of clinical care and laboratory operations. This position brings a strategic operational perspective to process improvement, quality, technology, and the patient and provider experience. This is an ideal opportunity for an engaged, solutions-oriented leader who thrives in a complex clinical environment and is motivated by the opportunity to lead people, improve systems, strengthen collaboration, and make a meaningful impact on how specialized pathology and laboratory services are delivered.

Job Description

Primary Duties & Responsibilities:

• Oversees strategies and execution of operations, programs, and/or events.
• Develops standards and training of assigned staff.
• Manages and provides direction and oversight to assigned staff.
• Forecasts staffing needs and establishes staff schedule.
• Hires, on-boards, establishes goals and conducts annual evaluations.
• Analyzes effectiveness of operations, programs, events, etc.
• Serves as responsible for data integrity.
• Oversees assigned budget.
• Ensures facility, utilities, equipment and furnishing are properly maintained and in working order.
• Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment.

Physical Effort

• Typically sitting at desk or table.
• Repetitive wrist, hand, or finger movement.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications** /Professional Licenses **:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver’s License:

A driver’s license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications** /Professional Licenses **:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Communication, Confidentiality, Customer Service, Supervision, Team Operations

Grade

G12

Salary Range

$58,400.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.