Operations Support Manager

DHL; Stanford-le-Hope; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading logistics company in Stanford-le-Hope is seeking an Operations Support Manager to drive excellence in operational support and customer engagement. The role requires strong leadership skills and experience in managing complex environments, focusing on compliance and continuous improvement. Join a global leader with robust employee benefits and excellent career development opportunities.

Benefits

Company car scheme or car allowance

Generous pension scheme with 8% employer contribution

Free confidential 24/7 GP consultations

Hundreds of retail and lifestyle discounts

Affordable loans and free mortgage advice

Qualifications

• Experience in consumer food environments with a focus on quality and compliance.
• Strong skills in managing complex stakeholder relationships.
• Familiarity with high-tech warehouse operations and automation.

Responsibilities

• Provide strategic leadership across operational support functions.
• Manage customer engagement and drive continuous improvement.
• Oversee non-warehouse operational functions, including safety and compliance.
• Implement changes for long-term operational efficiency.

Skills

Operational leadership in consumer food environments

Stakeholder management skills

Experience with automation

Management of complex environments

Job description

Grade: RCS J
Contract Type: Permanent (Full-Time)
Location: Stanford Le Hope

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for an Operations Support Manager to lead the heartbeat of our site — driving excellence across planning, flow, facilities, and customer engagement, while ensuring our support functions are fully resourced, compliant, and future‑ready.

✅A TYPICAL DAY MAY INVOLVE

• Providing strategic leadership across operational support functions to ensure seamless coordination of planning, workflow, facilities, and resource management — all aimed at driving peak performance across the operation.
• Leading customer calls and engagement activities, acting as a trusted point of contact to review performance, address issues, and drive continuous improvement aligned with joint business plans.
• Ensuring the operation is fully resourced, with highly trained and qualified colleagues in key support roles, including agency management, contractor relationships, and oversight of automated systems and third‑party engineering partners (e.g. DEMATIC).
• Managing all non‑warehouse operational functions, including infrastructure, compliance, safety, and security, to support the General Manager in delivering site‑wide performance and profitability.
• Driving continuous improvement and site development, using structured tools and employee feedback to identify opportunities, implement changes, and support long‑term operational efficiency and environmental sustainability.

✅THIS ROLE WOULD SUIT PEOPLE WHO

• Operational leaders with experience in consumer food environments who understand the importance of quality, compliance, and process discipline in a fast‑paced, customer‑focused setting would be advantageous.
• Professionals with strong stakeholder management skills, capable of navigating complex relationships across customers, suppliers, contractors, and internal teams.
• Individuals with exposure to automation and third‑party engineering environments, ideally with experience managing support functions around high‑tech warehouse operations.
• Leaders with a strong foundation in managing complex environments, who are ready to broaden their leadership scope and take on wider strategic responsibilities across support functions.

✅WHY JOIN US?

• Access to the company car scheme, or car allowance
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing Monday 24th November. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.