Operations Support Manager

Lincolnshire Housing Partnership; Market Rasen; On-site; GBP 52,000 - 62,000; Full time

Job summary

A UK-based housing organization is seeking an Operations Support Manager to lead a multi-disciplinary team and improve repairs service delivery. The ideal candidate will have experience in the social housing or construction sector, proven leadership skills, and a commitment to customer service. Responsibilities include resource management, performance monitoring, and KPIs analysis. This is an opportunity to help shape the future of housing in Lincolnshire while enjoying a range of benefits and professional growth.

Benefits

Employee wellbeing package worth up to £1200 annually

Enhanced family leave and maternity policies

Discounted shopping vouchers

Pension scheme with up to 12% contribution

24 holiday days plus bank holidays

Mental Health First Aiders across the business

Qualifications

• Minimum two years' experience in a similar role within social housing or domestic construction.
• Proven experience in leading repair teams and managing performance.
• Ability to deliver customer-centric support and operational services.

Responsibilities

• Lead a multi-disciplinary team responsible for planning and commercial support.
• Manage subcontractor performance and ensure quality of service.
• Analyze weekly KPIs and implement improvements.

Skills

Openness and accountability

Customer-centric service

Leadership and management

Organizational skills

Data interpretation

Communication

Flexibility and adaptability

Job description

Operations Support Manager - Make a real difference in our Lincolnshire Communities

Location: Grimsby, Boston & wider Lincolnshire | Contract: Permanent | Salary: £61,810

Why Join LHP?

At Lincolnshire Housing Partnership, we believe everyone deserves a safe and secure place to call home. We are going through some changes and are in the process of establishing a new leadership team for our repairs service, with several great roles now open. It's a great opportunity to help shape our future and drive our main priority – providing Really Good repairs.

You'll lead a multi‑disciplinary team responsible for planning, commercial support, materials management, systems and data, property inspections, and administrative functions.

Benefits

• An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health
• Great family leave and maternity policies enhancing colleague well‑being and retention
• Discounted shopping vouchers through Westfield Health Rewards
• A superb employer salary sacrifices pension scheme with up to 12% paid by LHP
• 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
• The ability to earn additional holiday days through full attendance and a buy/sell annual leave scheme
• Mental Health First Aiders across the business, let's be there for each other!

What is a typical week as an Operations Support Manager (Repairs)?

1. Plan and allocate daily repair jobs to operatives and subcontractors, ensuring efficient routes and skill matching.
2. Check material stock levels and place orders with framework suppliers to avoid delays and maintain van stock compliance.
3. Review subcontractor performance reports, address any quality or timeliness issues, and approve invoices.
4. Schedule and monitor property surveys for complex repairs and voids, ensuring timely completion.
5. Analyse weekly KPIs such as first‑time fix rates, job completion times, and cost per job to identify improvements.
6. Meet with the Director of Repairs to update on service performance, budget position, and operational risks.
7. Respond to customer complaints, investigate job history, and issue formal written responses within SLA.
8. Conduct 1:1 meetings with team members to review performance, set targets, and provide coaching.
9. Update systems and dashboards to ensure accurate job data, material usage, and compliance records.
10. Prepare and review commercial reports to monitor cost control and value‑for‑money initiatives.
11. Collaborate with other departments (Customer Services, Finance, Stores) to resolve issues and improve service delivery.

What are we looking for?

First and foremost, we’re looking for someone who truly embodies our values. You’ll earn trust through openness and accountability, show respect for both customers and colleagues, and work collaboratively with partners to achieve the best outcomes.

• At least two years’ experience of a similar role within the social housing or domestic construction sector
• Comprehensive experience of successfully leading/supporting in‑house repair teams’ infrastructure and partnerships with sub‑contractors and suppliers.
• Proven leadership qualities with experience managing teams and driving performance.
• Track record of delivering a customer‑centric support service or similar operational service.
• Exceptional organisational skills with strong attention to detail.
• Numerate and analytical, able to interpret data and make informed decisions.
• Commercially aware, with a focus on achieving value for money.
• Confident communicator at all levels, both internally and externally.
• Flexible and adaptable, able to prioritise effectively in a fast‑changing environment.
• IT literate, with the ability to source, collate, and interpret management data.
• Demonstrated ability to deliver measurable, timely, and effective results.
• Skilled in questioning, listening, and learning to drive continuous improvement.

For a full list of responsibilities please download the job description

What opportunities will I have to progress?

You’ll be joining us at a time of positive change and growth, which means there are genuine opportunities to develop and progress. In 2025, we’re proud to say that 29% of our roles were filled internally. We have a fantastic organisational development team that will support you with training, professional development and formal qualifications where relevant and encourage you to take on new responsibilities as you grow. A typical progression route for you will be to move to a Head of Repairs or Director of Repairs.

How to apply.

Submit an updated CV and a supporting statement (no more than 800 words) telling us why you’d be an excellent candidate for the role.

We’re looking to hold face‑to‑face interviews in Grimsby on 20th January.

Finally, some key information

At Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.

It’s important to ensure that the role you’re applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at [e-mail] for a friendly chat.

Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.

To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process.

All offers of Employment are subject to a DBS Check and satisfactory references.