Operations Support Executive

The C P D Certification Service; Cambridgeshire and Peterborough; Remote; GBP 31,000 - 33,000; Full time

Job summary

A membership-based training organization is seeking a full-time home-based case manager. The role involves handling member submissions and certifications with a starting salary of £31K, increasing to £33K after probation. Candidates must have tertiary education, excellent English skills, and experience with Microsoft Office. Attention to detail and the ability to build member relations are crucial.

Qualifications

• Experience in an educational or training environment is a plus.
• Must take an English grammar test post-interview.

Responsibilities

• Handle member submissions and supervise processes to certification.
• Train as an assessor after probation.

Skills

Attention to detail

Member relations

Administrative skills

English proficiency

Education

Tertiary level education

Tools

Microsoft Office

Job description

• You can prove that you have a suitable working location. We can't recruit someone whose idea of a safe workspace is a shared room, the kitchen table or sitting on a beanbag.
• You must have broadband with a minimum 40MB download speed.
• We provide all the IT equipment you will need and ensure you have the correct DSE compliant environment in which to start work.

Are you experienced, intelligent, educated, enjoy building relationships, want to work from home and ready to join a great team with a starting salary of £31K?

About the CPD Certification Service

The CPD Certification Service is a membership-based organisation that helps over 6,500 organisations produce world class training and information-based material. We have been doing for over 25 years, so we think ourselves as expert in the field. Continuing Professional Development, or CPD as it is often known, defines how we improve our skills and competences throughout our working life. It is often associated with membership of a recognised professional body as well as on the job training. Our Operations Team assess material submitted by members and certify it, provided its good enough. Member organisations include The Commonwealth Parliamentary Association Headquarters Secretariat (based in The Houses of Parliament), The Welsh Senedd, The World Health Organization, St Johns Ambulance, The House of Commons and many others. This year we will assess and certify over 50,000 pieces of CPD material.

We all work from home and our growth means we wish to recruit at least one home-based full‑time staff member to our team of 23. The annual starting salary is £31,000 raising to £33,000 after a six-month probationary period. Initial working hours will be 0900 to 1700 with flexible working after probation.

Role and Responsibilities

If you are the successful applicant most of your time will be undertaking "case management". This involves handling member submissions and supervising our processes through to certification. You must be able to cope with a demanding administrative burden, possess a ruthless attention to detail, build member relations and be able to work independently. After completing the probationary period, you will then train as an assessor; a role that allows you to determine if the CPD submissions you review are suitable for certification. Topics we see cover practically everything from cupcake making, trapeze artistry, remediating mould damage, carbon footprint calculation, the menopause, biosecurity, safeguarding, NATO battlefield injury treatment and just about anything in between.

Qualifications

To be the right person you must be educated to tertiary level, possibly have experience in an educational or training environment, possess excellent English language skills and be familiar with Microsoft Office products. Immediately after interview, you will be asked to take a simple English grammar test.

As role is fully home based there are two major things you will need to prove before we can make an offer.