Operations Support Coordinator

St. James's Place; West of England; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

28 days' annual leave + bank holidays

Private Medical Insurance for you and

Generous Pension Scheme – employer 10%

Enhanced Parental Leave

Protection Benefits – life/income/ill

EV salary sacrifice scheme

Job summary

St. James's Place in Bristol is seeking an entry-level receptionist to be the first point of contact for visitors and to support the Partnership Directorate with administration and event tasks. The role is on-site, permanent and involves inbound calls, visitor management and coordinating meetings.

You will be personable, well-organised and capable of prioritising tasks while using Microsoft Office. Previous reception or admin experience is advantageous; a strong desire to contribute to a

Qualifications

• Strong customer service experience.
• Collaborative team player.
• Understanding of the importance of brand awareness.
• Self motivated and proactive.
• Ability to prioritise when faced with competing tasks.
• Proficient in Microsoft Office.

Responsibilities

• Greet visitors and Clients, providing a professional and welcoming service.
• Provide a professional switchboard service and manage voicemails.
• Maintain security of Reception areas and control access for visitors.
• Coordinate corporate meeting room bookings with Post Room and Security teams.
• Support the wider Operations Support team as the location interface with Corporate Real Estate.
• Assist with events and related administration as required.

Skills

Customer service

Team player

Brand awareness

Self motivated

Prioritisation

Microsoft Office

Tools

Salesforce

Job description

Are you ready to chart your own career path? With our refreshed strategy, we're building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location: Bristol Office

Workplace Type: On-Site

Employment Type: Permanent

Seniority: Entry Level

About the role:

Deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP's national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate, as well as event support as required.

What you'll be doing:

• Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure
• Provide a professional switchboard service, re-directing calls as appropriate, capturing accurate messages and management of the voicemail functionality
• Maintain security of Reception areas acting as first line of defense, monitoring access, ensuring adherence to internal security policies, management of visitor access and new starter cards, and escalating security concerns or incidents where appropriate
• Facilitate corporate meeting room bookings for employees and Partners, including prioritization of requests, working alongside Post Room and Security teams to ensure correct set ups
• Support the wider Operations Support team, by being the location interface with Corporate Real Estate
• Ensure any facilities issues are raised in a timely manner and monitored accordingly
• Coordinate and manage the bookings of visitor parking and electric vehicle charging arrangements alongside managing access into car parks via intercom system
• Support the wider operations and Wealth Management teams with projects and administrative tasks, in line with Partnership Supports agreed 'menu of services'.
• Where applicable provide on the ground support for events held in our SJP buildings
• Manage and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries.
• Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities
• Develop and review processes and ways of working to improve efficiency and adapt to business needs
• Support with the facilitation of event set-up for our Community events

About you:

You are a professional, personable and organized individual who enjoys creating a welcoming and positive experience for visitors and colleagues alike. Confident communicating with people at all levels, and with excellent administration and prioritization skills, you'll be willing support a variety of operational and event-related tasks as required.

Previous experience in a reception, customer service, hospitality or administrative role would be advantageous, alongside proficiency in Microsoft Office and a commitment to delivering high-quality service and building strong working relationships.

Essential Criteria:

• Strong customer service experience
• Collaborative team player
• Understanding of the importance of brand awareness
• Self motivated
• Ability to prioritise when faced with competing tasks
• Confident with Microsoft Suite

Desirable Criteria:

• Corporate experience
• Systems experience (ideally Salesforce)
• A background in events

What's in it for you?

• 28 days' annual leave plus bank holidays, with the option to purchase up to 5 additional days.
• Private Medical Insurance – company-funded cover for you and your immediate family
• Generous Pension Scheme – a non-contributory employer contribution of 10%, increasing with length of service up to 15%, plus the opportunity to increase this through salary sacrifice
• Enhanced Parental Leave – up to 26 weeks' full pay to support growing families.
• Protection Benefits – company-funded critical illness cover, income protection, and life assurance
• EV salary sacrifice scheme through Tusker

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [e-mail]

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.