Operations Support Coordinator

Pets at Home Careers; Stafford; On-site; GBP 28,000; Full time

Job summary

A leading pet care company is seeking an Operations Support Coordinator for their Stafford Fulfilment Centre. You will facilitate the smooth running of warehouse operations, manage crucial communications, produce daily performance metrics, and track attendance. The ideal candidate will be responsible for efficient operational support in a fast-paced environment. The position offers a competitive salary of £28,000.

Responsibilities

• Manage operations emails and filter high-risk communications.
• Produce daily KPIs for operational managers.
• Analyze reports for management.
• Handle the absence phone line for colleagues.
• Update attendance and performance systems.

Job description

Operations Support Coordinator

Stafford Fulfilment Centre

The Role

To support the smooth running of the SFC Warehouse operations, ensuring all operational absence is captured and tracked. To co-ordinate daily operational administration tasks, supporting the Shift Operations Manager with organising and prioritising work coming in via electronic channels.

Shifts

• 6 : 00 18 : 00 4 on 4 off

Salary - £28,000

Key Responsibilities

• Responsible for managing operations emails, responding to, filtering, and redirecting emails and escalating any emails that are high profile / high risk to the duty management / leadership.
• Produce accurate KPIs daily for the Operational managers ensuring all information is reliable and precise.
• Produce andanalysereports for Managers and distribution Leadership team.
• Manage the absence phone line, taking and returning calls and speaking to colleagues directly regarding absence on shift.
• Update Time & Attendance / performance systems and trackers with ...