Operations Support Assistant

NWG (Northumbrian Water Group); North East; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

Northumbrian Water Group is looking for an Operations Support Assistant to join its Durham-based team on a hybrid basis. The role is full-time (37 hours) with a fixed-term contract or secondment for 2 years and a salary ranging £28,376–£33,384 per year, depending on experience.

You will manage information and organisational tasks for the PR29 business plan, coordinate meetings, maintain records, and produce monthly reports for stakeholders. DBS check is required prior to employment.

Qualifications

• General administration experience required.
• Proficient with MS Office and basic business systems.
• Excellent written and verbal communication.
• Ability to prioritise and handle diverse workload.
• DBS check required prior to employment.

Responsibilities

• Input meetings data and compile monthly PR29 reporting.
• Keep records, prepare minutes, action logs and organise meetings.
• Manage PR29 project records including leave, expenses and resources.
• Coordinate team diaries to book workshops, site visits and review meetings.
• Provide monthly resource calculations and track key PR29 dates.
• Present team progression at monthly Team Meetings.

Skills

MS Office

Communication

Stakeholder management

Record keeping

Meeting coordination

Attention to detail

Job description

Operations Support Assistant

Full time 37 hours per week (flexible working arrangements including part time will be considered)

2 years

from £28,376 to £33,384 per year (depending on experience)

hybrid working with office location at Pity Me, Durham. At Northumbrian Water, our customers are at the heart of everything we do. Every day, we provide essential water and wastewater services to millions of people, and we are committed to delivering reliable, affordable and sustainable services while supporting our communities and protecting the environment. By focusing on the outcomes that matter most to our customers, we are also working towards our ambition to be the National Leader in sustainable water and wastewater services.

Job Description

Operations Support Assistant

Working hours - Full time 37 hours per week (flexible working arrangements including part time will be considered)

Fixed term Contract or Secondment - 2 years

Salary - from £28,376 to £33,384 per year (depending on experience)

Location - hybrid working with office location at Pity Me, Durham

At Northumbrian Water, our customers are at the heart of everything we do. Every day, we provide essential water and wastewater services to millions of people, and we are committed to delivering reliable, affordable and sustainable services while supporting our communities and protecting the environment. By focusing on the outcomes that matter most to our customers, we are also working towards our ambition to be the National Leader in sustainable water and wastewater services.

About The Role

We have a new opportunity for an Operations Support Assistant to handle a wide range of information and organisational responsibilities regarding the delivery of Northumbrian Water Group’s PR29 business plan.

As the PR29 Operations Support Assistant, you will create successful relationships with the project team and stakeholders, ensuring deadlines are met successfully, and helping the organisation effectively manage resource demands.

In this role you will input meetings data and compile monthly reporting as identified in the Business Plan timeline. You will keep records, prepare minutes, prepare action logs and organise meetings.

You will manage record keeping for PR29 project, including leave, expenses, resources, and you will coordinate team diaries to book workshops, site visits and review meetings with stakeholders.

You will provide monthly calculations of internal and external resource requirements for the PR29 project and maintain a log of key dates when project team needs are to be reviewed or changed and present team progression at monthly Team Meetings.

About You

If you have general administration experience, we would love to hear from you! You will be competent in MS Office packages and can build a good knowledge of the core business systems and procedures.

You have excellent communication skills both written and verbal, as well as the ability to maintain good stakeholder relationships.

You can arrange meetings, travel & accommodation and accurately capture notes associated with technical terms and topics regardless of familiarity with the subject.

You have experience dealing with a varied and diverse workload, can prioritise effectively and work flexibly. You can work with tight deadlines and maintain attention to detail.

Please note this role will require a DBS to be completed prior to employment.