Operations Support Agent 16:30 to 20:30 (20 hours per week)

FedEx; Pontyclun; Remote; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Training to get you started

Job summary

FedEx in the United Kingdom is seeking an Operations Support Agent for a 20 hour per week role based at our Welsh operation. You will handle urgent packages, answer customer calls regarding shipments, investigate issues, and ensure on-time deliveries while maintaining FedEx processes and high service standards.

You will also enter data into our in-house tracking system and collaborate closely with the team and supervisor.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensure urgent packages reach the right place on time.
• Answer incoming calls about shipment collection and delivery inquiries.
• Check and investigate failed shipments or collections; reallocate for next day delivery.
• Enter data into in-house tracking system.
• Coordinate with team, manager and other operations stations.
• Adhere to FedEx processes and regulatory requirements.

Skills

Clear communication

Fast-paced environment

Time management

Job description

We have an exciting opportunity for you to join our team of Operations Support Agents.

Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

Working hours: 20 per week

Shift pattern: 16:30 to 20:30 hours (5 days per week)

Salary: £14.44 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.

What you will be doing:

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

What do you bring with you:

• Good communication and social skills
• Ability to work in a fast-paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity, and inclusion happens because we do it together.

FedEx in the UK is Disability Confident ‘Committed’.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviours, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equality, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.