Operations Support Agent

FedEx; Ramsbottom; On-site; GBP 40,000 - 60,000; Part time

Job summary

A global express transportation company in Ramsbottom is looking for a part-time Operation Support Agent. The role involves ensuring timely delivery of urgent packages, answering customer inquiries, and maintaining effective communication with the team. Ideal candidates should have strong communication skills and the ability to work in a fast-paced environment. The position offers £13.42 per hour with various employee benefits including tuition assistance.

Benefits

Attractive compensation package

Training and on-the-job learning opportunities

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Qualifications

• Must have good communication and social skills.
• Ability to manage own time effectively with attention to detail.
• Capable of working in a fast-paced environment with strict timelines.

Responsibilities

• Ensure that customers' urgent packages get delivered on time.
• Answer incoming customer calls regarding shipments.
• Investigate failed shipments for timely delivery.
• Enter data into the tracking system.
• Communicate effectively with team members and management.
• Adhere to FedEx processes and regulatory requirements.

Skills

Good communication and social skills

Ability to work in a fast-paced environment

Attention to detail

Job description

GBJ FedEx Express UK Transportation Limited

Address: Railway Street

Scheduled Weekly Hours: 30

Worker Type: Regular

Posting Start Date: 5-Sept-2025

Posting Close Date: 11-Sept-2025

Job Family: FXE-EU: Operations Support Agent (ID)

Position Summary

We have an exciting opportunity for you to join our team of Operation Support Agents.

Who we are

FedEx is the largest express transportation company in the world connecting more than 220 countries and territories. We work every moment to deliver the most important package of someones day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530000 team members strong we are as diverse as the world we serve. We love what we do and we do it well. Our reach is big and so are our dreams. Join us and lets write our next chapter together.

Working hours

30 hours per week

Shift pattern: Monday to Friday 12:00 to 18:00 hours

Salary

£13.42 per hour. Premia paid for hours worked between 7pm - 10pm and 10pm - 6am.

What you will be doing

• Ensuring that customers urgent packages get to the right place on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team your manager and other operations stations
• Adhering to FedEx processes procedures and controls and regulatory requirements

What do you bring with you

• Good communication and social skills
• Ability to work in a fast-paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

What do we offer

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities

Diversity & Inclusion

FedEx in the UK is Disability Confident Committed. FedEx is an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the top 10 Worlds Most Admired Companies by Fortune magazine.

The People-Service-Profit philosophy (P‑S‑P) describes the principles that govern every FedEx decision policy or activity. FedEx takes care of our people; they in turn deliver the impeccable service demanded by our customers.

Our success in the industry is attributed to our people. Through our P‑S‑P philosophy we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well‑being and value their contributions to the company.

Our culture is important for many reasons and we intentionally bring it to life through our behaviors actions and activities in every part of the world.

Required Experience

Unclear Seniority

Key Skills

• Foreign Office
• Analysis
• Banking Operations
• Corporate Finance
• Manual Testing

Employment Type: Part-Time

Experience: years

Vacancy: 1