Operations Support Agent

FedEx; Maidstone; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading global logistics company in Maidstone is seeking a part-time Operations Support Agent. You will be responsible for ensuring timely delivery of packages, responding to customer inquiries, and managing shipment data. Strong communication and time management skills are essential. Enjoy a competitive hourly rate and benefits, along with valuable training and development opportunities.

Benefits

Attractive compensation package

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Responsibilities

• Ensure the timely delivery of urgent packages.
• Answer incoming customer calls regarding shipment inquiries.
• Investigate failed shipments and reallocate for next day delivery.
• Enter data into the in-house tracking system.
• Communicate effectively with the team and management.
• Adhere to FedEx processes and regulatory requirements.

Skills

Good communication skills

Ability to work in a fast-paced environment

Time management

Job description

GBJ FedEx Express UK Transportation Limited

Address: Hall Road

Scheduled Weekly Hours: 20

Worker Type: Regular

Posting Start Date: 14-Oct-2025

Posting Close Date: 23-Oct-2025

Job Family: FXE-EU: Operations Support Agent (ID)

Position Summary

We have an exciting opportunity for you to join our team of Operations Support Agents.

Working hours: 20 per week

Shift pattern: Monday to Friday 16:00 - 20:00

Salary: £13.42 per hour. Premia paid for hours worked between 7pm - 10pm and 10pm - 6am.

What you will be doing

• Ensuring that customers urgent packages get to the right place on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in‑house tracking system
• Running clear and effective communication and collaboration with the team, your manager and other operations stations
• Adhering to FedEx processes, procedures and controls and regulatory requirements

What do you bring with you

• Good communication and social skills
• Ability to work in a fast‑paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

What do we offer

• Attractive compensation package
• Training to get you started and on‑the‑job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced‑rate shipping

Great career opportunities

FedEx is one of the worlds most admired companies and trusted brands year after year. Bring your ideas, individuality and dreams to our global community. Feel good about where you work. Choose your career path – we’re ready to invest in your development. Join FedEx.

Diversity & inclusion

FedEx in the UK is Disability Confident Committed. FedEx was built on a philosophy that puts people first. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Employment Details

Employment Type: Part‑Time

Vacancy: 1

Experience: years (Unclear Seniority)

Key Skills: Foreign Office, Analysis, Banking Operations, Corporate Finance, Manual Testing