Operations Supervisor - Weekends

Arvato SCM UK Ltd; Lea Marston CP; On-site; GBP 14,000 - 18,000; Part time

Job summary

A leading outsourcing firm in the UK is looking for an Operations Team Leader to lead and manage a team to meet service level agreements (SLAs). Candidates should demonstrate strong computer system experience and excellent attention to detail. The role involves coordinating daily tasks, ensuring customer focus, and maintaining stringent service specifications. This position offers various benefits including annual leave and a pension scheme.

Benefits

25 days annual leave plus 8 bank holidays

Pension contribution

Life assurance policy paying 4× salary

Employee Assistance Programme

Employee Discount Scheme

Free car parking

Qualifications

• Understanding of temperature-controlled environments is an advantage.
• Demonstrated reliability, good time management, and organisational skills.
• Ownership mindset: take issues through from start to finish professionally.

Responsibilities

• Lead and manage a team to achieve and exceed SLAs.
• Steer, coordinate, and implement processes and plan daily business activities.
• Ensure SLA compliance and maintain service level specifications.

Skills

Experience with computerised systems

Excellent written and verbal communication skills

Strong numerical and record-keeping abilities

Excellent attention to detail

Strong customer focus

Tools

SAP

Job description

Company: Arvato SCM UK Limited

Location: Hams Hall

Hours: 20 hours per week

Salary: £17,034.03

Reporting to: Operations Manager

Responsibilities

• Lead and manage a team to achieve and exceed SLAs
• Distribute work orders and ensure balanced workload for employees
• Steer, coordinate, and implement processes and plan daily business activities
• Act as first point of contact for all process and technical faults, forwarding reports to relevant departments
• Identify issues or problems, initiate corrective measures, and monitor success
• Ensure SLA compliance and maintain service level specifications
• Utilize SAP system for operational tasks
• Participate in resource planning (staff and infrastructure)
• Create and evaluate operational reports
• Manage people activities and ensure quality standards are met

Qualifications

• Experience with computerised systems
• Understanding of temperature‑controlled environments is an advantage
• Demonstrated reliability, good time management, and organisational skills
• Excellent written and verbal communication skills
• Strong numerical and record‑keeping abilities
• Excellent attention to detail
• Ownership mindset: take issues through from start to finish professionally
• Strong customer focus

Benefits

• 25 days annual leave plus 8 bank holidays (option to purchase up to an additional 5 days)
• Pension contribution
• Life assurance policy paying 4× salary
• Employee Assistance Programme (confidential support, information, and advice)
• Employee Discount Scheme via Benefit Hub
• Free car parking

Arvato is a trusted business outsourcing partner to the private and public sectors.

Our parent group, Bertelsmann, is the world’s most international media company with revenues of €16.4bn.